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Subscription
Can I opt for monthly and assuming I have no problems change to the annual pricing?
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Malware Scanning
Hi- Please can someone from the F-Secure staff please confirm whether Freedome scans incoming Internet traffic for malware ? If so, presumably it uses the same malware definitions as the F-seure anti-virus products ? Is this correct ?
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subscription code does not work
I bought a license for 3 devices today, work on my iphone but not on my iMac. It just says that the code does not work and I can not find anywhere how to fix it? Have had an old version of Freedome and I have removed the old and installing the new one twice.
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Unidentified Network
Hello! Just purchased the F-Secure total security package, and am loving it! However, Freedome has started acting weird after my computer restarted this afternoon. The FreedomeVPNConnection is now listed as "unidentified" and some of my programs are unable to speak to their respected servers. thus I am unable to…
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freedome app closes by itself on Mac
I have been using Freedome over a year on my Mac (Yosemite 10.10.5 on MBP retina), and during past couple of months noticed tendency for the application to close itself without any known reason. No error message, no nothing, app just closed and VPN off. When re-start app it works normally, until at some point closes itself…
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xfinity code is invalid
I DOWNLOADED MY COPY THROUGH COMCAST BUT THE CODE PROVIDED IS SAYING IT HAS ALREADY BEEN USED,
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Transfer to new PC please
Hy guys, my old UX31A has some issues with overheating, so I've bought a new Razer Blade Stealth. I'd like to deactive Freedome on the old ASUS and continue my subscrition on the Razer. I for some reason cannot seem to find an obvious way to do this. Can you guys please help me ASAP? I don't see an e-mail address for…
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map network drive blocked
How do I get access to my map network drive, it is blocked when freedome is turned on.
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so slow
Hej When I download a movie without vpn activated it takes 3 minutes ... With vpn activated - several hours is this normal??
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Freedome doesn`t work with Samsung Galaxy S6 Android
Hi, if I turn on the freedome protection, internet stops working completely. What could be the problem? Andoid version is 6.0.1
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30 day trial expiration overwrited 1 year license?
Hi, I bought 1 year / 3 device license and activated it on 3 computers. two which previously had a 30 day trial and one that didn't. Even though the computers were registered with 365 days license they expired after 30 days (I assume overwriting license expiration date with the trial) the only computer that didn't have a…
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Purchased subscription for Freedome but code does not work.
Some time ago I used the 30 day trial subscription for Freedome. I now purchased a 12 month subscription and went to the Subscription tab, clicked Have a code? and entered the code I had received. I then get an error message saying "Could not verify your code. Please try again later." I have a Mac and this is the only…
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Factory reset a iOS device and require to release a used license
Please could you assist me in re-activating my Freedome for iOS 10.1.1. I had to perform a factory reset on my previous iOS version. Receive the message "You have reached the maximum number of installations with your subscription."
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Stopped working
Hi, around 2 months ago f-secure FREEDOME VPN stopped working on my daughter's kindly, around 2-3 weeks ago also on my kindle. I found an e-mail informing in October that my abonnement is about to expire. So I bought a new abonnement for 5 devices. However, I cannot enter the new code as on all devices I am informed that…
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Freedome and Flash Player for Windows10
Hi, since I downloaded the latest version of Adobe Flash Player for Windows 10 I have no access to the internet using Freedome. After having deleted Flash Player everything works again. Is there someone who has an idea how one can fix that problem? Thank you!
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Does F-Secure slows down STEAM downloads?
When I have Freedome enabled STEAM only will download my games with about 74 to 100 kbits/sec. Also visiting websites while Steam is running with Freedome enabled is extremely slowed down. I used another VPN Software and there STEAM works fine - so I guess it is not Steam that is slowing sown network traffic using a VPN…
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5 devices
Hi, if I buy 5 devices, 1 year, would it be possible to install Freedome on 5 different iPad that all have different Apple ID? Also, could I easy transfere one user account from one iPad to another within thai 1 year, if I buy a new iPad? kenguru
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My subscription code dosent work
Hi, I have payed for freedome and got my code in the mail. I go to the subscription as it was described in the mail, and out in my code. But nothing happens. Also tryed to log in thru the program but that didnt work either. so what do i do?
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Paket-Installer
I got Freedom installed also on my adroid cell phone. Now I got the warning that a paket-installer is very risky. But I'm also told that it is a part of the android system. it's called riskware:Android/Fakeangry.6dfe5555f4!online A uninstallation is not possible. How should I go around with that problem?
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Subscription has expired on mobile device - butI have paid for an annual subscription
I bought a multi-platform Freedome subscription a few weeks back. On my Mac the software works fine and according to the "Subscription" tab it is active until Oct 2017. However, on my iPhone, the subscription has suddenly expired. Message: "EXPIRED Your subscription has expired. To renew your subscription, please contact…
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Freedome subscription reset
Hello, I have switched my andriod annaul subscription to a key subscription, and since my phones broke down and replaced with new one, I wonder if I can tansfer my previous key to the newone, as I think most of my keys are being used. If yes, please advise for the procedures, many thanks! KF
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Freedome (1.73413.0) not starting on Win 10; no issues with the same version on Win 7
Hi everbody, My Freedome does not start on Win 10 (clicking on the taskbar icon brings up the program but there is no response whatsoever when I click on the big circle to start protection; separately, clicking on the desktop shortcut results in absolutely nothing). Resinstalling brings everything back to normal (both the…
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Mac OS Freedome, what traffic is through the VPN tunnel?
Hello, I'm new to Freedome, need to admit. I installed Mac OS client to the latest Sierra OS release. I opened my Tidal and Airfoil clients for streaming. Airfoil can still find stereos from my WiFi 10.x.x.x network and streams the music, even if Freedome client is ON. This brings a question to me head that what traffic…
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email service issues through German VPN location
For the last days, I'm having issues communicating with my mail-accounts (3 physically different server locations in Germany: GMX, 1&1 and one public university), both rending and receiving, if freedome is connected to Falkenstein/Germany. If I disconnect or even if I simply change the location, e.g. to Copenhagen, the…
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Renewal on PC: do you receive a new code?
Hi! when I renew my subscription (5 devices) do I get a new code that must be entered on all devices? Or is the subscription extended without needing to input a new code? I am asking because I don't want one of the device owners to get a free ride (no longer friends hehe). Cheers, M
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Freedome & Hotel WiFi sign-in
Hello, I want to secure my email/calendar access from hotels, while traveling abroad. Sometimes travelling in countries, where privacy is not a value. Just want to create a connection outside of a particular country back e.g to Finland. I’m using a MacBook. My question is related to the case, when I log into the hotel WiFi…
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subscription renewal 1 year
Hello, I need to renew my subscription and I see I'm going BENEFIT 3 months aditional for freedom of the anniversary on mac but when I click on the link nothing happens!!! Then how I must do to qualify for this promotion? Thank you Dom
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Fatal Error
Hello! I updated my Freedome and it started complaining about a fatal error. I contacted support and I was adviced to unistall my Freedome and try installing it again. The problem now is that when I try logging in with my subscription code it won't accept it. The computer is still the same one I downloaded the program to…
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not working
FREEDOME HAS STOPPED WORKING AND WILL NOT REBOOT SO CAN I HAVE A REFUND AS UNINSTALLED SOFTWARE AS IT IS RUBBISH AND NEEDS LOOKING INTO
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Installation on hp elitebook 2530 win 7 home premium
When I install it and start i t the first time I get theScreen with the big cirkel on or off. It is on off but when I press nothing happens. I gor a symbol in the activity field, and when I press this one I get a small white rectangel up left on the monitor.If I restart the program I only get the symbol in the activity…
