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Sharing an extra Freedome code?
Hey all I'm looking for an answer to a simple question. Can I share a Freedome subscription with a family member? I've bought the 1 User 3 Devices licence for Freedome but I only have two devices myself. I would like to share the code to my wife for her to use on her laptop, is this possible? Sorry if this has been…
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How to get a refund?
The chat feature doesn't work, nor does the US support phone number. I'm trying to submit a support request but don't know how. Can someone help me out? I signed up through google play.
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California <--> Finland connection terribly slow
Since the holidays, I guess it started a bit before Christmas, we are experiencing terribly slow connections. We live on the West Coast and the only use of Freedome is to wathc the Finnish television (areena.yle.fi and katsomo.fi) through the Espoo proxy, mainly good Nordic crime series. Our internet provider gives us ca.…
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Freedome connects slow to my PC
Hey there fellas, I got this issue where as when I connect, it takes about 3-4 minutes to connect, is this caused by something? Please let me know, Regards, Aldway Johnson
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Aliexpress.com can't be accessed when using Freedome
I have Freedome installed on my Android and PC (windows). Today I found that web site that I always visit - Aliexpress.com - can't be accessed both via PC and Aliexpress Mobile Apps. For Android, I have to disable VPN for accessing Aliexpress Apps, and it works. However, I can't bypass the Aliexpress.com on Freedome PC…
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Unable to connect
I am located here in uae. I am unable to connect to any of your server. Ythan
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Freedome connection or country change is veeeery slow from france to Falkenstein, Belgium, Paris, Ne
Dear Support Team, The connexion time to the VPN is very long since maybe 1 Month with Freedome. I am mainly based in France. I have a Windows 10 PC (i7), and my french provider is Orange (With Fiber 1GB/s) & i use an Android phone 6.0.1 (and it is the same). Before the connection time (from off to on) was around 1 second,…
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Can we use Sparks VIscosity with F-Secure Freedom
I want to use Sparks Viscosity along with F-Secure VPN to customize the websited bound or non-bound to VPN as some of required sites does not allow VPN. Can we do that with F-Secure Freedom as I need the OpenVPN configuration for Viscosity.
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Freedom IPv6 on iOS problems
Any suggestions on how to use IPv6 on an iOS/iPhone? Freedom can't establish a connection. It blocks emails, web browsing etc. I'm trying this on link.nyc which is a free public WiFi in New York City. I contacted link.nyc and this is what they said: "Our network is running on IPV6 for our network addressing, so I recommend…
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I can´t use Freedom as it is supposed when using the internet
I get the message that it is something wrong with the webb-address when using F-secure Freedom, with the VPN-tunnel turned off is the same address reachable...... I´m using a computer with win 10 installed.
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F-Secure keeps on saying "Freedome is protecting and encrypting your traffic now"
I am puzzled. While using my Mac during the day, the blue top right message " Freedome is protecting and Encrypting your traffice now" This message keeps on coming up as I use my Mac. I never turn Freedome off, so why does thsi message keep coming up. Does it mean that in between messages, Freedome is NOT protecting my…
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Win 10 unable to connect to internet when Freedome is ON
Your computer is trying to use a DNS server that is incorrect or doesn’t exist. - message from windows diagnostics For the last couple of days, I've had the above issue when Freedome is On. running Win 10 Switching off fredome enables the connection to work again. Have made no changes to PC in that time other than normal…
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Maximum installations with code has been reached.
Hi! I just realized that freedome no longer is active on my ipad. "Maximum installations with this code has been reached, buy a new subscription". The only devices i have with freedome is the ipad, phone and computer. But it no longer works on the Ipad as i mentioned. I dont see any options to transfer a license on my ipad…
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transfer a license to a new iOS
Hi, I need to transfer a licensen from my old iPAD to a new I bought. Can you please assist Br
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The speed of your Internet connection using VPN.
I use VPN when I'm in Thailand with an address in Norway. Here in Thailand I have fiber line with good speed, but when I connect to the Freedome falling speed of about 100 Mbps to between 5 and 10. Today blocker that line completely ......... Some ideas??
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cann't connect to f-secure freedome since on the 3rd of january
I cann't connect to f-secure freedome since on the 3rd of january, this was the first time i am having such experince with my laaptop on freedom, please i need help on how to make it to start working thanks
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How to renew and upgrade licence ?
Hello, I currently have a license for 3 devices, with an expiration date at 6th february 2017. I would like to : - renew license for one year for 5 devices. - be able to use 5 devices in my current subscription. Is it possible to upgrade today my current license from 3 to 5 device (without paying for a whole year, as my…
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No connection since 3rd Jan windows 10
Hi I can no longer connect using Freedome. It states that DNS servers won't reply, that they are either wrong or don't exist. I tried this with multiple destinations, all with the same result. I had an update on my PC monday night, so I assume this has caused the problem. I never had a problem before with F-Secure, and…
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Transferring licenses on iOS
Hi, I purchased a 5-device license for my family during the holidays. Unfortunately (or fortunately, I guess) two of the devices have now been replaced now and we're unable initiate a license transfer as mentioned (https://community.f-secure.com/t5/F-Secure/Why-Freedome-asks-for-a-license/ta-p/78984). I tried installing…
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FreedomE Turning Off Without Me Noticing?
I'm sorry to be creating a thread on this as I know there are F-Secure customers who are much more important than I, but I couldn't find an answer anywhere online. My worry is this: That I'll be using FreedomE VPN while I'm browsing websites and that FreedomE would "turn off" without me noticing it. Is there any way to…
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Samsung Galaxy S7
I'm using a mobile device Samsung Galaxy S7 (SM-G930F) running Android 6.0.1. Today I've installed Freedome but after activating it I cannot succefully perfom any connection to the www or any app that relies on it. Anyone experiencing the same issue?
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Scraped Ipad license need to be recoved
Hi, bought a new iPad Air 2 and deleted the old Ipad 2 in store. Tried to install Freedome on new iPad Air 2, but got error message that all devices were taken (License for 3 units - I have on PC and one iPhone active also). How can I recover the 3 rd unit license which I payed for? Best Regards Lars
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Actication code for 5 devices 'invalid' after installing on 2
Got a new android phone yesterday and attempted to install FreeDome on it, but can't get my subscription code to work. HELP! -- GKP
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Massive unexplained bandwith usage over celular network with Freedome on Android Phone
Hello, This month I faced limit excess problem and I overcharged. After inspected data usage statistics, realized that freedom using huge data over cellular network. I checked the other apps data usage (all they are connecting internet over freedom) surprisingly this values was much more less than freedom’s. So I wander if…
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Freedome no longer working on 3 devices
I have been a Freedome user for a year now and have renewed again. Freedome used to work fine on two iPhones and 1 Macbook Pro (MBP) with two users with their own individual logins on the MBP. Recently, the second user on the MBP cannot use Freedome. Searching the online forums, a post now says each user on the laptop will…
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lost Freedome code
Hi, I'm trying to subscribe to Freedome on a second device and can't find my code. How do I retrieve there doesn't seem to be any way of contacting!?
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1 year 3 devices subscription issue
I bought a 1 year subscription for 3 devices, after a month iOS app says subscription is expired. What's up? Where can I send my receipt to, where it clearly says 1 year, 3 devices, so I can get my phone back up running Freedome again? Kind regards, ak
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Connecting to local server while Freedome is on?
Macbook with Freedome connected to WiFi has IP address 192.168.2.xxx. There is a website in 192.168.1.xxx I need to connect. With Freedome turned on I cannot connect to the website. Any settings available in Freedome to add an exception for 192.168.1.xxx network or specific IP address?
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Freedome and Teamspeak server
Hi guys I just installed Freedome and everything is working well, apart from Teamspeak server 3 that I host is not accessable when Freedome is turned on. I have setup a host on No-Ip.com which works fine without Freedome turned on (all ports open) i have also installed DUC v4.11 a small program that monitors my IP and…
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I can't activate my subscription
Hi, I paid for my Freedome 5 screens 4 days ago but I can't activate my subscription. I have an email with the code but when I try to login I got this message "No license available. You don't have any license to install Freedome" What can I do? Sorry for my english, I'm french Thanks
