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FS always gets stuck at 14% update progress.
The FS homepage reminds me that "your virus database has expired....xxx". When I click the "update" button, the update tab page shows the progress constantly at either 14% or 100%. I don’t know the reason for this, because my computer doesn’t shut down often. After the last reboot of the computer, I found it could work.…
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Continuously demanding a device restart (v25.6)
This week F-Secure Device Protection has continuously stopped working just a few minutes after start on my Win10 machine (all latest updates installed)., demanding a restart. To no surprise - a restart does not help. Have FSdiag files ready for inspection, but nowhere to send them. Please let me know where to upload them…
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Questions about "F-Secure Total Security and VPN" on Android
I have the F-Secure Total subscription that gives me 5 devices and I was linked to this app when I sent a download link. However that was kinda pointless because it just sent me to the play store. Anyways, I recently stumbled upon Device Admin-settings on my phone and saw my F-Secure app had an entry there. It says it…
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Latest F-Secure causes high dpc latency when downloading. Windows 11 24H2
I found audio popping/crackling, stutters, and mouse moves instability when I download games on Steam recently. I didn't have this problem before. It is due to ndis.sys. I know F-Secure got some updates recently and I found some people have BSOD due to ndis.sys. I don't get BSOD but have high dpc latency and it makes many…
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F-Secure asks me again, even if I select "Don't ask me again".
F-Secure keeps reminding me to set up the Google Chrome browser extension. I do not want to install it, so I check "Don't ask me again". How can I confirm that selection? If I click on "Set up" I go right into the setup, which I obviously do not want. If I close the notification via the "x" on the top right, soon the…
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Device restart needed
Around June 24, 2025 my F-Secure began prompting me for Device Restart. Restarting the machine does absolutely nothing. After restarting, I get another dialog box telling me my computer is not protected and to restart. The "not protected" dialog box never goes away. I've attempted to restart from the F-Secure dialog box…
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Can't Update Device Protection?
Hi! Recently, F-Secure keeps telling me to reboot my computer. Looking for the problem, I found that while the program itself updated just fine, Device Protection keeps failing to update. I've even tried disabling IPv6 with no luck. Please help me!
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Antivirus Database fails to update.
How can I fix this problem, it says update successful with todays date and time but underneath it says update failed. Very frustrating to keep getting this message saying CRITICAL update required. Can you tell me how to fix the issue please?
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F-secure asks me to restart PC again and again, how can solve this?
F-secure asks me to restart PC again and again, how can solve this? Even after restart, F-secure still ask to restart again. The OS is windows 11 and confirmed to be updated to the latest (2025-06 24H2). F-secure is also updated to the latest (25.5).
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F-secure critical error. asks to restart.
This is becoming a rather annoying recurring error. Every 5 minutes (or 2 hours if I chose so) the F-secure app asks to restart because of a critical error. The critical error suggests there is a conflict with another program, but the program listed is F-secure. So is the antivirus fighting itself? I've tried restarts.…
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Message "Need to restart" each 5mn
Since monday the 21 of June I get the message "Need to restart" each 5mn !!!!! This block the F-secure scan " F-secure get an error and a restart is needed". The restart does nothing ! The same happen with VPN on or off. I am using the version 25.5 where the correction implemented in version 25;4 must be ? What shall I do ?
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Critical Failure - restart
I keep getting a message "critical failure - need to restart". Can't quite identify when this occurs but it has happened every day for the last week. There is no information with the message to show what the problem is or how to solve it - just happens again after restart. An explanation and advice would be appreciated.…
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I cant update antivirus database on Fsecure Total
Please check diag attached Edit: PII removed
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F Secure failed to update
My valid F secure failed to update. I tried re installing the product, but problem remains.
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Hola, buenas tardes, Tengo una suscripcion válida de PC Total Security en mi Windows 10, el softwar
Hola, buenas tardes, Tengo una suscripcion válida de PC Total Security en mi Windows 10, el software me indica que la base de datos de virus está desactualizada. El problema es que, al buscar actualizaciones, me indica que no hay conexión con el servidor guts2.sp.f-secure.com y por lo tanto no realiza niguna actualización.…
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SAFE and Anti-tracker
Hello Is there an anti-tracker in SAFE and how to activate it ? Best regards
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Harmful files trashed, where can I see which files?
I have checked this forum and other resources but was not able to find an answer to my question. The F-Secure application under macOS states the following: ======== You are protected 1 Harmful files trashed ======== Now I would like to know which one files it has trashed. I clicked on the banner and underneath at Events,…
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Pokerstars client not updating
Hello, I have an issue with Pokerstars client not updating. I have tried uninstalling, rebooting etc. Only thing that will make software update is rebooting to: "Safe mode with Networking" and then it will update OK.. I tried disabling all components in F-Secure and also disabled Windows Firewall. Still will not update. I…
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Again Device Protection Update error
Hello, I have been using F-Secure for many years. But lately the product has only been causing problems. Again and again I have to uninstall F-Secure because the Device Protection cannot be updated. Once I have completed the uninstallation and reinstallation, it works again for a while. Can someone explain to me what this…
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Windows Start menu error forcing to disconnect
Hi ! While I was doing a complete scan of my computer, an error has poped from Windows forcing me to disconnect from my session. The error is : The program StartMenuExperienceHost.exe version 10.0.26100.5600 has stopped interacting with Windows and has been closed. This was accompanied by a popup prompting me to log out,…
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Fsecure Total scan gets stuck at F:\System Volume Information\WPSettings.dat
Time and time again. If you hit pause and resume, it will resume and gets stuck again, but this time at 99%. Ran an offline scanner included in Windows 11 on F-drive which did not report anything. Can not access or even list content of that system folder, not even as admin. Apparently you need to grant extra privileges for…
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Ngrok falsely detected as malware (Cassiopeia 2025-05-22)
Hey Support, This afternoon I installed ngrok v3.22.1 via Homebrew on macOS: % brew install ngrok ==> Downloading https://formulae.brew.sh/api/formula.jws.json ==> Downloading https://formulae.brew.sh/api/cask.jws.json ==> Caveats To install shell completions, add this to your profile: if command -v ngrok &>/dev/null; then…
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Has the Device protection error been resolved?
I’ve heard several people have been suffering it, I had to uninstall it and go back to using Windows Defender
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stop blocking Mouse without Borders in powertoys
It keeps blocking when I add it into exclusion list. After that it blocks the powershell so I also put it into exclusion. Then it shows AMSI warning. Just annoying I dont even know the Fking AMSI warning's detail 1 laptop and 1 Desktop. Both PCs installed same AV but only the desktop blocking it. how funny
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Microsoft Windows Desktop Runtime 8.0.16
F Secure now runs on Microsoft Windows Desktop Runtime 8.0.16. Can Microsoft Windows Desktop Runtime 6.0.36 be removed?
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BSOD Intel® Ethernet I219-V
Yesterday I suddenly got bluescreens and when I uninstalled F-Secure the bluescreens disappeared. The minidump files was pointing to the Intel Ethernet drivers and uninstalling F-Secure was the solution. Now I thought I should try reinstalling F-Secure but the computer does not take up any license and when Im trying to…
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EasyAntiCheat_EOSSys failed
Trying to play Chivalry 2, but EasyAntiCheat_EOSSys failed. I have added the Easy Anti Cheat folders to Excluded, and tried turning the Anti virus off. Can't find "Deepguard" setting anymore which before could be turned off Any ideas?
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How do I find the found threat?
Hi, at a scan F-secure says it has found a threat but nothing more like which file or something like that. I don't get any option to remove it etiher. How do I find out what/where the threat is?
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Tor browser
When I'm using Tor I'm getting the message that this file below is blocked. Then I can't access Tor unless I re-install but sme problem occus again. Is it a harmful file? Drop.Win64.MemMapSelf.204 Regards, /Mats
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Install F-Secure on a Windows 7 machine
I do need to run F-Secure on a computer running on Windows 7. (This is a side machine used for certain purpuses with programmes installed I cannot transfer to other Windows.) Is there a way to install F-Secure on this machine, although they built something into the installer to prevent this? Can this block be circumvented?…
