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Full scan stuck at 99% v25.2 (6.0.1641.0)
Hello, I'm having an issue with the Full scan pausing at 11% then getting stuck at 99%. I previously contacted support who asked me to uninstall and reinstall F-Secure Total (and if needed use the uninstall tool). It had worked on one PC, but now that I've installed Internet Security (I have two licenses) on another…
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It says my Server Cloud is Disconnected, how do I reconnect it?
My subscription is valid, but says I am not protected. Everytime I click to Update it shows failed and the Server Cloud is Disconnected. I cannot find in the help section how to reconnect the Server Cloud. Can someone kindly tell me what I need to do? Thank you.
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Problem with update Device Protection
The device protection update has been hanging around for a few days. I have reinstalled the f secure program and there is still this problem. In windows settings the f secure program is not detected, only windows defender. Manual scanning with the program is also not possible, it appears that the engine update is in…
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Add an existing device
My smart Tv got protected with F-secure before but I can't add it now. What should I do to add it again?
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Firewall, ID Protection, VPN and Banking Protection
This discussion was created from comments split from: Firewall, ID Protection, VPN and Banking Protection.
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Geräteneustart erforderlich
hallo, heute nacht kam es zu der aufforderung " ", inzwischen habe ich 3 mal neugestartet und bekomme die meldung immer wieder erneut. unter updates habe ich gesehen, dass "Device Protection" fehlschlägt. was soll ich tun?
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Continued pop up indicating "AMSI detected harmful content Reason: LNK/Dldr.Agent.VPLZ"
Hello, My F-secure software continually reports (every 5 minutes or so) the following message in the Windows notification area: "AMSI detected harmful content Reason: LNK/Dldr.Agent.VPLZ" I have run a full scan and nothing was found. I also ran multiple antimalware and antivirus software programs, and nothing has been…
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Mullvad Browser blocked by v25.2
Hello, I've tried submitting the file twice and adding the information that could be helpful, but it never finishes uploading to F-Secure. Previously Mullvad Browser would run with F-Secure versions 19. at least as far as I remember. Now it is being quarantined by F-Secure as Drop.Win64.MemMapSelf.9214…
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F-Secure 25.2 Error after updating to the latest version
Hello! Yesterday My F-Secure Internet Security was upgraded to the latest 25.2 version. After the update it keeps getting error messages as shown in the attached picture. "An error has been encountered and the device needs to be restarted". If I restart my PC everything seems to be okay for ~20-25 mins, but after that, the…
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DeepGuard breaks Elder Scrolls Online after the 24H2 update
After the Windows 11 24H2 update, when I tried to play the Elder Scrolls Online game, I was unable to do anything with my character. Neither keyboard nor mouse movements had any effect; in fact, I had to resort to Task Manager to return to the desktop. That was several weeks ago, and I was able to recover by rolling back…
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V25.2 simplified update information
Hello, I'm just wondering, with the updates being simplified into one entry, is F-Secure still using, updating OneClient, Capricorn, Hydra, and Virgo? Or, have those, some of those components been removed? It can be hard to truly know what is, was being updated without that information we were previously used to seeing.…
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DeepGuard blocks python and related processes like conda/pip
Hi, I am running MacOS 15.3.1 with F-Secure "Cassiopeia update 2025-02-28_fw", and for a long time (over a year) I have had many problems with DeepGuard and python. DeepGuard tends to block pip/conda installations (especially if done in a virtual environment) and often blocks jupyter-related processes as well (the most…
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virus
hey I have virus or more viruses on my computer how do I get them off? I bought your services and still here they are…
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Error connecting to fsbwserver.f-secure.com. Has the update server address changed?
Hi, I've been running the F-Secure Linux Security for quite a long time and since February 7th 2025 I started receiving DNS lookup failures for the database update server fsbwserver.f-secure.com. As shown below, I can successfuly resolve f-secure.com: $ dig +short f-secure.com 23.4.67.115 $ dig fsbwserver.f-secure.com ;…
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F secure updates are unsuccessful
Hi, my f secure last successfully updated on 26th Jan 2025. Updates have since been unsuccessful. I am running F-Secure Client Security Premium Version 15.11 and operating system is Windows 10 Home. Can somebody help. Thanks
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DeepGuard bloks DCS.exe
Deepguard doesn't allow to start Digital Combat Simulation with "entry point not found error in DLL" message. ( the win 11 is in hungarian) I cannot allow dcs.exe because that isn't among the blocked applications. If I stop running the DeepGuard DCS runs fine, but I think it isn't a convinient solution. Does anyone have an…
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Security Cloud - doesn't connect
Hello It takes a long time for the Security Cloud to connect.Is that the case at the moment? LG Falke1
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Cant update...
Hi, I have a valid subscription of PC Total Security in my Win10, but since january the 24th, when it installed an update F-Secure Capricorn Engine (64-bit), the software is telling me that the virus database is outdated. The point is that when I click looking for updates it shows me there is no connection against the…
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When will you be fixing your deep guard
When running Finnish cottage simulator from steam, i get Steam aplication load error 3: 0000065432 preventing the game from running. i tried everything else, including complete wipe of steam installation and reinstalling the game, but nothing changed. Untill i toggled off deep guard and anti virus shield from F-secure.…
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Battery drain issue
F-secure Total still starts draining the battery once a month. (50-90%) Uninstall and reinstall used to help, but not anymore, straight back to 44%… This has been going on for months now. iPhone12 pro
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Critical: F-Secure is not scanning all files on macOS
I am wondering if users are aware of the fact that F-Secure is not scanning all files on macOS leaving users unprotected in certain situations. I use v19.10 and sync files with a Swiss cloud sync tool which is working similarly to Dropbox. When files are synced, those are not scanned for viruses during creation nor…
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Πρόβλημα
Το προιόν στον υπολογιστή μου, δεν κάνει Έλεγχο ενημερώσεων και δεν κάνει σάρωση για ιούς. Υπάρχει πρόβλημα.
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Downgrade to Internet security
I have Total (now expired) and want to downgrade to Internet Security because I do not use additional features. Do I just apply a new subscription code on my F-Secure subscription renewal, or do I need to uninstall Total and reinstal Internet Security. How does this effect my current account and if cancelled then how do I…
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デバイスを保護するための招待状を受け取りましたか？・・・・・いいえ、まだです。
デバイスを保護するための招待状を受け取りましたか？・・・・・いいえ、まだです。
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Wiederherstellung der App
Ich habe die App auf meinem Notebook deinstalliert und bekomme sie nicht wieder installiert. Bei Google Play erscheint ein Button "Auf weiteren Geräten installieren". Eine Neuinstallat.ion wird nicht angeboten.
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Seit Tagen kein Capricorn Update
Vielleicht kann da mal jemand Auskunft geben warum das so ist?
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DeepGuard keeps closing my files, how do I stop it?
So I'm trying to mod a game and I've downloaded a file from a trusted website but when I open it deep-guard keeps closing it. I tried looking under the section with blocked websites and such but the file isn't anywhere to be found. Deep-guard is a useful feature but I would like to open this file. Is there a way to allow…
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Again, no Capricorn-updates! Christmas-holidays is over - Back to the office!!
And start updating…
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F-Secure Total: Full manual scan freezes at 11% and not progressing
F-Secure Total Version 19.8, Windows 11 Pro 24H2, Fujitsu Lifebook E449, RAM 16,0 GB Full manual scan gets stuck at 11% 304,524 files of ca. 400,000. SSD drive C:\ 80 GB free Last scanned folder c:\ProgramData\Package Cache{10725A82-69E2-521A-2E4F-94312A28AA90}v10.1.25398.1\installers. No process is locking the folder.…
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Will F-Secure have AviraCore's Firewall？
F-Secure has now switched from its own technology to Avira's scanning and behavioral analysis. I see the file “firewall.tools.exe” in the folder of the F-Secure software. Will F-Secure have AviraCore's Firewall?
