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Annoying "Safe Online Shop Banner"
Hi - whenever I open a Shopping site I get an annoying banner now (s. screenshot in German). Fun fact: It even opens when I open the F-Secure site - so the database isn't even correct. How can I disable this popup please? It's neither in Notifications nor in "browser security" and not in the extension-settings Thanks a lot.
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Search result mark not appeared for Chrome and Edge
The safe mark for search result stop appearing. Only Firefox showing the result for all link. Bugs?
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Why can I no longer browse the internet when I turn the VPN on
Since the start of this week I have noticed that I can no longer surf the web or use apps on iOS 16.6 when I turn the VPN on. I have tried changing protocol, location and switched between wifi and mobile data.
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Why F-Secure app on macOS keeps popping up
F-secure app 19.3 on macOS 12.6.9 keeps popping up every few minutes. Critical task flashes and goes away. "Subscription is expiring" task is displayed (it's not, still have over 100 days left). Nowhere to disable this behaviour. How to prevent this? uninstall whole thing?
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Hallo, bei der Installation von F-Secure Total kommt immer der Fehler "etwas ist schiefgelaufen".
Ich habe drei Lizensen erworben und eine erfolgreich auf meinem Laptop installiert, aber auf dem PC meines Sohnes erhalte ich immer die obige Fehlermeldung. Dort habe ich zuvor nach Auffordertung mit einem Deinstallationsprogramm die alte Version "F-Secure Internet Security" gelöscht. Die Windows-Updates sind auch alle…
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What category is blocking internet access for my child?
We just installed F-Secure Total on all our computers. My is sometimes having trouble playing some games or visiting some websites. I don't know which content filtering category that is blocking internet access for him. The game/website works if I disable content filtering for him, but I don't want to have it all off.…
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F-Secure plugin for Chrome does not open Google sponsored pages (www.googleadservices.com)
F-Secure has started to block any sponsored listing on Google Chrome. The only work around is to disable the F-Secure extension. I would like to know if there is some way to keep the extension operational and allow the sponsored listings through.
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JokerSpy samples submitted a week ago but not processed
Hi, I often send malware samples that F-Secure does not detect via the SAS page. About a week ago, I sent some JokerSpy samples (https://www.bitdefender.com/blog/labs/fragments-of-cross-platform-backdoor-hint-at-larger-mac-os-attack/) that F-Secure missed, with the submission number xxxxxxxx. These samples remain…
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F-Secure extremely slow scanning on Android phone
I used to have F-Secure installed on my phone. Then I uninstalled it and tried another product for a while. Now I reinstalled it and it is much slower than it used to be. When I previously used it, it started to scan automatically when I rebooted my phone. It took a few minutes. Now, ever since the reinstall it takes about…
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F-Secure , Android, I keep signed off against my knowledgeable and will
Version = 20.0.0022681 Android 13 and newest Android security update. My user keeps signed off on a regular basis (daily/ every second day). This seems to have started after the newest update. By the looks of it happens around the same time when there used to be automatic scan. During the night/early in the morning/late in…
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Safe Browsing Trusted website pop-up notifications
On one of our desktop PCs my wife is getting a Safe Browsing Trusted website pop-up EVERY SINGLE TIME she changes webpages. This is intensely annoying as she does a lot of work on eBay. I have added eBay.co.uk to the Trusted Exceptions list but it still happens. To stop it I have had to turn OFF the Trusted Shopping…
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Intel® Driver & Support Assistant vs. F-Secure Total
I am using Intel DSA for updating of drivers in my laptop. When I tried to install drivers for Intel graphics ("Intel® Graphics Driver 32.0.101.7080 for 11th-14th Gen Intel® Core™ Processor Graphics") the installation program was blocked by F-Secure: "Program blockerat", with information: I tried to allow this program in…
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Where is my internet browser?
Since today my internet browser of f secure is gone. I only have VPN, adjustment/menu and ID protection. The browser icon changed into menu/adjustments logo. I don't get any wiser on the helpdesk page or what so ever. And now I had to download Chrome to use internet. Help please!
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Ohjelma ilmoittaa, ettei laitesuojaus toimi !
Olen käynnistänyt koneen kymmeniä kertoja ja asentanut torjuntaohjelman jo kaksi kertaa uudelleen. Lisäksi manuaalinen virustentarkastus ei käynnisty. Käytössä on Windows 11 pro ja uusi Lenovon kone vasta 1 kuukauden ollut käytössä.
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Protéger un appareil en plus
J'ai voulu compléter ma protection et passer de 2 appareils protégés à 3 (moyennant un supplément de 23 €). Quand j'ai validé la commande, j'ai eu le message "erreur technique, contactez le service clientèle". Comment dois-je faire ?
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MacOS update button doesn't work
I have the F-Secure version 19-3 (52927), running on macOS Big Sur 11.7.10 (MacBook Air 2014). Now F-Secure tells me that my databases are too old, so of course I try to update them. However, when I choose Look for updates, nothing happens. And when I choose Open F-Secure, I get a critical warning that my database is too…
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Antivirus database not update
Hi, My Mac (running macOS Big Sur) shows that the antivirus database is out of date. I updated the database manually, and it showed “updated successfully.” However, it still says the database is out of date. I’ve tried rebooting my Mac, but the issue still persists. Could anyone help with this? Thank you, T10
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Unmanageable Critical Issue message
Hi. I get everytime this Message "Critical issues" - "An error has occurred at F-Secure and a device restart is required for protection to work." Ok. I did it many times an this message will still come. I uninstalled with the uninstall Tool. And installed F-Secure new. The Issue is still here. Do you have any…
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F-Secure keeps closing down
Xiaomi Redmi Note 13 Pro+ 5G. HyperOS and Android 15. Everything up to date. The permanent protection provided by F-Secure is repeatedly disabled by the operating system. In addition, even when enabled, the ‘F’ is not always displayed in the status bar. With the help of internet research and AI (Gemini), I have now set all…
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F-Secure blocks Go lang projects' builds
I created a default project that JetBrains' Goland creates when you strart a new project. Building it the first couple of times was successful, but at some point it started adding the generated .exe files (oh, yes, this is on Windows 11) into quarantine and the build started to fail: PS…
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Why does my F-Secure on an Apple MacBook Pro not perform the update recommended and actuated?
Why does my F-Secure on an Apple MacBook Pro not perform, or indicate the completion of, the update triggered by me again and again?
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Upgrading Windows 10 to 11
What steps are necessary with my F-Secure account when upgrading my laptop from Windows 10 to 11? I have F-Secure Total product
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How does, is Firewall Sensor helping to protect our devices?
Hello :) What is (besides what the name implies) the new Firewall Sensor in v25.9 actually doing, how it it enhancing our device protection? Monitoring inbound and outbound connections more critically? And why, how would we know if it's causing system, connection problems? Added firewall sensor for Device Protection. It is…
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Who to even go to for Mobile support?
Email support hasn't responded for weeks. How do I get the Premium Plus service that I paid for?
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F Secure 25.9
f secure 25.9 has been released.Unfortunately, it isn't distributed via updates yet. Does anyone have it yet?
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F-Secure on Android prompts an unnecessary notification about priviledges
Hi! Since I have installed F-Secure on two modern phones Motorola Edge 60 Pro and Samsung Galaxy S24+, F-Secure has not behaved correctly (on the first device on Android 15 and on the latter on Android 16/OneUI 8): Usually at boot, though not limited to it, you get a notification that operation of the app has halted due to…
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Download of new virus definition fails
Hi, I am using version 25.8. I tried several times to delete F-Secure and to reinstall it. But the issue is not be solved. The download of the newest virus defintions is still failing. To delete F-Secure I used the deletion tool of F-Secure. Best regards, Christian
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How can I scan the computer ? There is a mistake
I use MBP Tahoe 26.0
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Virus database
Why the virus database is not updating. It just says it should update but it just doesn't succeed. Every time I try to update the virus database, I get the message shown in the picture.This is my product: Internet Security & Scam Protection
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Why does F-Secure keep telling me that I need to restart my device.
This often happens as soon as the computer is booted up and is very annoying. It also does it when I am in the middle of something and is even more annoying. How can I put this right?
