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Severe slowdown of NAS (Synology) access with F-Secure is running. Exclusion path ignored.
Hi, I'm running Windows 1 0 22H2, F-Secure 26.6 and a Synology DS224+ with DSM 7.3.2-86009 Update 4. Same on my laptop, which has the same issues. Whenever I try to view specific files (f.e. JPG, ZIP, yet not MP4) on my NAS there are severe slowdowns. The slowdown always happens when endpointprotection.exe tries to access…
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Claude Code freezes with Virus Protection turned on
Hello, I started doing coding with Claude Code on Windows. The problem is that Claude Code is freezing sometimes. I figured out that this doesn't happen when F-Secure Virus Protection is turned off. Could it be that F-Secure is flagging the access pattern as ‘malicious’? No warnings or something like that is shown so. Any…
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Battery draining
FSec v. 26.5.322203 , iphone 14 ios 26.5.2 Battery draining fast if vpn on - solution/ fix or find an other better
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memory problem
Subject: Kernel pool memory leak — rtp1.sys/rtp2.sys retain process object references (~250,000 zombie processes, ~2.8 GB kernel pool in 48 h) PRODUCT AND ENVIRONMENT Product: F-Secure 26.6 (updated 2026-07-11) Drivers involved: rtp1.sys and rtp2.sys — "Avira real-time protection filter driver", file version 1.1.2604.8565,…
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What is the average review time of the extensions submitted site?
Hello, In the past when I've submitted a website using the website Support option, and enabled a email reply, would receive one when a website was reviewed. With the browser extension dropdown options, how long does it take for F-Secure to review, analyze a reported site? I know this is probably to short a time period for…
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Delete My Account
How do I request my account be deleted?
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databases outdated
I have a notification telling me that my antivirus databases are outdated. I am asked to make the updates or each time it is a failure. Until now, everything was working well. I am on Window 10 and my subscription is valid.
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I have renewed my subscrition but it does not work
I have renedewd my subscription but it does not work. When logged in to fsecure it says my subscrtion is valid. But from my computer the only option displayed is to renew (which I did). My reference number: Ditt referensnummer: xxxxxxxx Edit: PII removed
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Updating database error.
Another security product is causing conflicts, this is Acronis true image and needs to be on my system for obvious reasons, are you aware of a fix? I am running Windows 10. Kind regards, Walter
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Ignore exclusions for fsscan.exe Command-Line scanner utility.
Hello, good day to you. I want fsscan.exe utility to ignore exclusions specified using F-Secure UI. Most EDR solutions provide either separate exclusions list or advanced options per each excluded entry, but F-Secure appears to have none. Thanks for your help in advance. Regards, Marco.
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Fehler beim Update
Mein Virenschutz zeigt mir immer wieder an, dass er nicht mehr aktuell ist. Das Update bricht mit Fehlermeldung bei 28% ab.
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Account deletion (GDPR)
Hi, I'd like to delete my F-Secure account and cancel the subscription. Haven't found such an option on the website. Kindly ask you to assist. Thanks
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DeepGuard blocking Rust-related programs
I have been trying to set up a new project in the Rust programming language with the "cargo" package manager. Trying to just run a very standard setup script "cargo new <project_name>" results in a permission error and a popup that announces the details of the error. I have to manually select "Allow" every time and type in…
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PROBLEM REPORT: CANNOT ALLOW/RESTORE FILES FROM QUARANTINE THAT DO NOT BEHAVE LIKE VIRUS
PLEASE! NO ONE BUT A F-SECURE EMPLOYEE REPLY TO MY PROBLEM REPORT! Edition: F-Secure Internet Security Version: 26.3 I am a professional pentester. Therefore, I use files that have triggered F-Secure's antivirus in the past. I was always able to Allow/Restore those files from F-Secure's Quarantine and place into the…
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mises à jour: échec
J'ai une notification m'indiquant que les bases de données de mon antivirus est obsolète. On me demande d'effectuer les mises à jour or à chaque fois c'est un échec. Jusqu'à maintenant tout fonctionnait bien. Je suis sur window 10 et mon abonnement est valide. Je joins capture d'écran. Merci de votre réponse.
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F-Secure gives me an error message when doing antivirus updates
I am using Windows 11. I have uninstalled and installed twice. I have Acronis, but I have set that for backup only. Next steps will be appreciated.
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Device Protection 1.0.2601.7834 Vastaanotettu 26.2.2026 18:21
Ilmoitus: epäonnistui (varattu), mutta ei onnistu useista yrityksistä huolimatta vieläkään. Miksi?
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test
test community question
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Constant message about updating
I have recently installed the F secure app on my MacBook.It tells me I am fully protected but I have a message saying.” updating in progress this will take a few minutes.” I have pressed no buttons to initiate this update, it has been there ever since the installation three days ago. Will it ever complete the update?
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With OS Tahoe, external HDD mounts only 5 minutes after startup.
Hello, After updating my Mac to OS Tahoe, the external hard drive only appears on the desktop about 5 minutes after the system starts. I contacted Apple Support, and after some troubleshooting, they suggested that F-Secure might be the cause. I ran some tests and excluded the external drive from the software's scans; after…
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Device Protection cannot update
F-Secure tells me 'device restart needed'. Updates cannot be done. I already restarted multiple times. Also, I tried the 5 steps from the support AI bot including uninstalling and reinstalling f-secure, but that did not help. I have the problem since about one month. My system: Windows 10 Pro, 22H2 with extended security…
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Does virus scanner quarantine parts of DeepL helper app in Word?
I noticed, that the way DeepL helper poramme in Word 16 changed radically, while it's functionality remained at the same time, when F-secure quarantined some file(s). The changes in DeepL helper app seem to appear, because it is unable to download some .css -files. Seems reasonable to me. What should I do?
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Critical Security Issue on MacOS still exists
Dear F-Secure, One year before I reported a security issue which still exists in the newest versions on MacOS. The fact is that F-Secure does not scan files that are synced with my Sync-Tool (a tool similar to Dropbox). What I am asking for is analysing the situation from F-Secures viewpoint and not fingerpointing to the…
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TR/W64.AGENT
F-Secure has blocked my VectorWorks2015 plug-in design programm because of the virus. Can this program file be cleaned and removed from the block? I have no way to get it downloaded again, because it was originally delivered to me through a download-link, and the firm that delivered the software to me will not support me.…
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FS Total Security vs. MB Antimalware: real time protection/compatibility
hi, few days ago i performed a clean instal of Win11 Pro on my two machines using Rufus (unsupported Hardware). Currently im running F-Secure Total Security on both machines. Now i'd like to instal Malwarebytes Antimalware and use its Real Time Protection. Is it possible to run F-Secure *AND* Malwarebytes Antimalware with…
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Bug Report: Microsoft Edge Update Breaks F-Secure Browser Extension
The recent Microsoft update of Edge to: Version 144.0.3719.82 (Official build) (64-bit) breaks the F-Secure browser extension (and other software publisher extensions - so not just limited to F-Secure; being widely reported online).
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Interactive mode
So I decided to try again F-Secure (I was a long time Client Security user) - only to find there's no option to choose what action should be done in case of detection. So basically, my favorite AV product transformed in something like Windows Security, deleting files and blocking access, with less or no consent. Maybe…
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AMSI detected harmful content Reason: TR/W64.agent
Hi, My F-secure software continually reports (every 2 minutes or so) the following message in the Windows notification area: "AMSI detected harmful content Reason: TR/W64.agent" Pointing to application Powershell.exe" How can I find out what is causing this notification? I logged a ticket with customer support and shared…
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Keep being asked for a restart
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F-Secure total and windows 11 2025-12 security update
"Does F-Secure Total block the Windows 11 December 2025 update (2025-12 security update, KB5072033)? I have already tried every possible fix except for uninstalling F-Secure. Someone on an internet forum suggested that F-Secure is blocking this Windows update. Does anyone have any ideas on how to fix this?
