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Device Protection cannot update
F-Secure tells me 'device restart needed'. Updates cannot be done. I already restarted multiple times. Also, I tried the 5 steps from the support AI bot including uninstalling and reinstalling f-secure, but that did not help. I have the problem since about one month. My system: Windows 10 Pro, 22H2 with extended security…
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Does virus scanner quarantine parts of DeepL helper app in Word?
I noticed, that the way DeepL helper poramme in Word 16 changed radically, while it's functionality remained at the same time, when F-secure quarantined some file(s). The changes in DeepL helper app seem to appear, because it is unable to download some .css -files. Seems reasonable to me. What should I do?
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Critical Security Issue on MacOS still exists
Dear F-Secure, One year before I reported a security issue which still exists in the newest versions on MacOS. The fact is that F-Secure does not scan files that are synced with my Sync-Tool (a tool similar to Dropbox). What I am asking for is analysing the situation from F-Secures viewpoint and not fingerpointing to the…
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TR/W64.AGENT
F-Secure has blocked my VectorWorks2015 plug-in design programm because of the virus. Can this program file be cleaned and removed from the block? I have no way to get it downloaded again, because it was originally delivered to me through a download-link, and the firm that delivered the software to me will not support me.…
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FS Total Security vs. MB Antimalware: real time protection/compatibility
hi, few days ago i performed a clean instal of Win11 Pro on my two machines using Rufus (unsupported Hardware). Currently im running F-Secure Total Security on both machines. Now i'd like to instal Malwarebytes Antimalware and use its Real Time Protection. Is it possible to run F-Secure *AND* Malwarebytes Antimalware with…
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Bug Report: Microsoft Edge Update Breaks F-Secure Browser Extension
The recent Microsoft update of Edge to: Version 144.0.3719.82 (Official build) (64-bit) breaks the F-Secure browser extension (and other software publisher extensions - so not just limited to F-Secure; being widely reported online).
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Interactive mode
So I decided to try again F-Secure (I was a long time Client Security user) - only to find there's no option to choose what action should be done in case of detection. So basically, my favorite AV product transformed in something like Windows Security, deleting files and blocking access, with less or no consent. Maybe…
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AMSI detected harmful content Reason: TR/W64.agent
Hi, My F-secure software continually reports (every 2 minutes or so) the following message in the Windows notification area: "AMSI detected harmful content Reason: TR/W64.agent" Pointing to application Powershell.exe" How can I find out what is causing this notification? I logged a ticket with customer support and shared…
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Keep being asked for a restart
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F-Secure total and windows 11 2025-12 security update
"Does F-Secure Total block the Windows 11 December 2025 update (2025-12 security update, KB5072033)? I have already tried every possible fix except for uninstalling F-Secure. Someone on an internet forum suggested that F-Secure is blocking this Windows update. Does anyone have any ideas on how to fix this?
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Disable FSecure.
How do I temporarily disable for a system restore in Windows 11…Please?
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Double Services??
I installed F-Secure (via KPN Veilig) and now the above rules are in my services. One is active and one is not. Can someone tell me what the difference is between these two? And why the first one is not active?
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Why am I getting this message?
I have renewed my FSecure subscription but I still get the page that says: your trial period has ended Buy. Can anybody help me please..
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windows security is telling me I have 5 viruses
WIN10 Zues trojan and some other stuff before I installed and it cannot tun a scan. It tells me to reboot but that doesnt fix it
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When I try to install .NET Desktop Runtime for x64, the prompt says Out of storage space. I can't fi
When I try to install .NET Desktop Runtime for x64, the prompt says Out of storage space. But I don't know how to add storage apace or delete some files while all files seem important. How to enable this installation to be made to Disk D, instead of Disk C, that is done automatically?
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Updating produces conflickting information about the status of the database
What should I do when I get this info after updating ?
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create bootdevice
I have a laptop and a desktopcomputer. On both devices F-secure is installed Since yesterday my desktopcomputer has troubles and the systemtray is unreachabele and starting software from the startmenu also doesn't work. To be sure the desktopcomputer is not infected, I want to create a boot-USB on my laptop. With this USB…
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Betterbird mail blocked by DeepGuard
Recently Betterbird mail is blocked by DeepGuard when I try to open it. Up to a few weeks ago there was no interference by DeepGuard. Is there a threat suspected to be caused by Betterbird and should I stop using the software?
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https://community.f-secure.com/en
Kukaan F-Securella ei tunnu hoitavan yhteisön englanninkielistä osioita,aiheellista olisi myös osoittaa tekoälyttömiä resursseja(mikäli niitä liikenee) myös sinne.kiitos.Aiheet usein myös sellaisia joihin kontribuuttorit eivät voi ottaa kantaa,kiitos
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Activating F-Secure Total on a smart phone
Could someone provide a link or instructions on how to activate my F-Secure Total protection software on my Android smartphone? Cheers, JMJ
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Enable Touch-ID
Whenever Deep Guard or some other part of F-Secure needs my confirmation, it asks for my password without providing me the option to confirm via Touch-ID (which is kinda annoying given I have a long password). Like a year ago I assumed it may just not be there yet as a feature but now I was asking myself, if I just somehow…
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Renewing a Total subscription with fewer licenses
I want to change my five-license plan to three licenses. I can’t find any option to adjust the number of licenses anywhere. The quantity selector is disabled on the Subscription page and in the cart after clicking Renew now. Is the only way to renew with fewer licenses by creating a completely new account?
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Virus database update outdated
F-secure shows a warning message stating the above, though manual update search does not find any updates. Laptop runs on Win11. Any suggestion what the issue might be?
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Intel® Driver & Support Assistant vs. F-Secure Total
I am using Intel DSA for updating of drivers in my laptop. When I tried to install drivers for Intel graphics ("Intel® Graphics Driver 32.0.101.7080 for 11th-14th Gen Intel® Core™ Processor Graphics") the installation program was blocked by F-Secure: "Program blockerat", with information: I tried to allow this program in…
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Where is my internet browser?
Since today my internet browser of f secure is gone. I only have VPN, adjustment/menu and ID protection. The browser icon changed into menu/adjustments logo. I don't get any wiser on the helpdesk page or what so ever. And now I had to download Chrome to use internet. Help please!
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Brave vs. F-Secure
Brave: 1.84.135 (Official Build) (64-Bit) / Base: Chromium 142.0.7444.135 F-Secure: Version 25.10 (Total) OS: Win 11Pro 24H2 When I start Brave with device protection enabled, it takes 30 seconds or longer to start up and open the first website. When I disable device protection, the browser starts up in about 1 second and…
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Protéger un appareil en plus
J'ai voulu compléter ma protection et passer de 2 appareils protégés à 3 (moyennant un supplément de 23 €). Quand j'ai validé la commande, j'ai eu le message "erreur technique, contactez le service clientèle". Comment dois-je faire ?
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MacOS update button doesn't work
I have the F-Secure version 19-3 (52927), running on macOS Big Sur 11.7.10 (MacBook Air 2014). Now F-Secure tells me that my databases are too old, so of course I try to update them. However, when I choose Look for updates, nothing happens. And when I choose Open F-Secure, I get a critical warning that my database is too…
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Antivirus database not update
Hi, My Mac (running macOS Big Sur) shows that the antivirus database is out of date. I updated the database manually, and it showed “updated successfully.” However, it still says the database is out of date. I’ve tried rebooting my Mac, but the issue still persists. Could anyone help with this? Thank you, T10
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Unmanageable Critical Issue message
Hi. I get everytime this Message "Critical issues" - "An error has occurred at F-Secure and a device restart is required for protection to work." Ok. I did it many times an this message will still come. I uninstalled with the uninstall Tool. And installed F-Secure new. The Issue is still here. Do you have any…
