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PSB 1 portal RSS feed not accurate
Products affected: PSB 1 portal Problem: The problem is with the RSS feed on the portal page. The information in the RSS feeds is not accurate or up to date with some specific PSB accounts. Visible Effects: The RSS feed is not accurate and may show old information. Workaround: No workaround ETA: Done, the fix has been…
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PSB Portal and PSB Workstation Security: "Critical software updates missing" displayed in non-securi
Products affected: PSB Portal and PSB Workstation Security 10.10. Problem: There is a bug causing incorrect information to be displayed regarding software updates in the PSB portal. The bug is showing that there are critical software updates missing, although in reality there are none missing. This is misleading. Visible…
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Browsing Protection and Internet Explorer 11 browser crashes when "-" character is used during a Goo
Products affected: All F-Secure products featuring Browsing Protection (Internet Security, SAFE, Client Security and PSB) Problem: The combination of Browsing Protection (with "Search ratings" enabled) and specifically Internet Explorer 11 browser ends up crashing when user tries to perform a Google search with "-"…
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Email & Server Security 12: saving disallowed keywords in message subject
Products affected: Email & Server Security 12 Problem: Save prompt doesn't appear when you add / change values. Visible effects: If you try to add / change any values from Transport protection > Inbound mail > Targets > Disallowed keywords in message subject OR Disallowed keywords in message text the save changes prompt…
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User experiences various networking issues after Client Security 12.10 upgrade.
Products affected: Client Security 12.10 Problem: User experiences various networking issues after Client Security 12.10 upgrade. Visible Effects: Known and reported symptoms include slow opening of web pages, slow logins with Outlook and Skype for Business. Solution: Upon further investigation, the issue lies in the…
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SOLVED: Blue Screen of Death after upgrading from Client Security 12.00 to version 12.10
Problem: User gets a Blue Screen of Death (BSOD) after upgrading from Client Security 12.00 to version 12.10. Visible Effects: The upgrade from Client Security 12.00 to version 12.10 causes the system to not startup properly. During startup, a BSOD takes place with the exception: "BAD_POOL_CALLER (c2) The current thread is…
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[SOLVED] DeepGuard features still take the exclusion into use, regardless if the setting has been di
Products affected: All Corporate/Consumer Windows product range Problem: Exploit Protection & Advanced Process Monitoring still take the exclusion list into use, regardless if the setting has been disabled. The excluded items in the object list are still taken into use by the DeepGuard features, even if: 1. On the client:…
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[SOLVED] Microsoft updates still get installed after disallowing via Override/Install WSUS updates s
Products affected: Client Security Premium, PSB Workstation Problem: By default, Software Updater (SWUP) installs updates for Microsoft products even if Windows Server Update Services (WSUS) are configured to handle such updates on the target hosts. To disable this, the system admin may tweak the setting "Override WSUS…
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Email & Server Security quarantine false error message
Products affected: Email & Server Security Problem: Quarantine is not available. Visible effects: User gets a false error message via email stating that the quarantine is not available, or does not exist. Upon investigation in the web console, everything is working properly as it should. Workaround: If you encounter this…
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DROWN Attack CVE-2016-0800
Products affected: Messaging Security Gateway Only PPS versions with the "SMTP Turbocharge" setting turned off. We are releasing patches/updates to address this vulnerability. Workaround: Enable SMTP Turbocharge (Appliance > SMTP Settings > Advanced. ETA: Will be released as soon as possible.
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PSB profile editor -- Firewall rule "add before" and "add after" buttons grayed out
Products affected: PSB portal -- profile editor Problem: PSB profile editor -- Firewall rule "add before" and "add after" buttons are grayed out if the firewall profile is edited afterwards. Visible effects: Not able to add rules to the Firewall profile Workaround: The workaround is to click on another profile, click back…
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Web console no longer works in Email Server Security, after installing the security update for Windo
Products affected: Server Security / E-mail and Server Security / PSB Server Security / PSB E-mail and Server Security Problem: The user cannot open the web console after installing the security update for Windows (KB3061518). Visible effects: When trying to open the web console, the user receives the following error…
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Using Internet for Gatekeeper Virtual Appliance with multiple network interface cards.
Hi, Support for multiple network interfaces has not been verified in the current released version (5.22) of the Virtual Appliance. Consequently, running the product with multiple network inteface cards is not supported. If you need to deploy IGK with multiple network interfaces, use the standard rpm/tarball installer.
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Upgrade from F-Secure PSB E-mail and Server Security 10.00 to F-Secure PSB E-mail and Server Securit
This guidance is for upgrading from F-Secure PSB E-mail and Server Security 10.00 to version 11.00 on Windows Small Business Server (SBS) 2011.
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Policy Manager's package upload limitation may cause status updates issues
Products affected: Policy Manager for Windows 12.x and Policy Manager for Linux 11.30 and newer. Problem: Package upload limitation may cause status updates issues. Visible effects: By default, Policy Manager limits the size of data packages uploaded by its clients to 1MB. In some cases, status updates sent by clients may…
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Profile Editor Not Working in Chrome browser
Products affected: Profile Editor in the PSB portal Problem: Profile Editor is not working in the Google Chrome browser. Visible effects: When the user tries to open Profile Editor in Chrome, the following message is displayed: This plug-in is not supported. Workaround: Enable NPAPI in Google Chrome version 42 and later.…
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Internet Gatekeeper (IGK) for Linux -- whitelisting an email address does not filter encrypted attac
Products affected: Internet Gatekeeper (IGK) for Linux 5.x Problem: The problem is that the whitelisting feature belongs to spam handling, whereas detecting encrypted archives is done by the anti-virus engines, and these two features (spam handling and filtering attachments) are not connected. Visible Effects: Encrypted…
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Limited number of characters in list of excluded processes in real-time scanning
Products affected: PSB Portal Problem: In real-time scanning, there is a limited number of characters you can use in the list of excluded processes. The PSB portal does not support entering more than 8 KB of data in any Management Information Base (MIB) field, and thus this is a MIB limitation. Visible effects: Customers…
