Announcement: New Knowledge Base
4 June 2020: We are pleased to announce the launch of a new Knowledge Base, Changelogs for Business Security Products, where you can find more details, such as bugfixes or new features, about the most recent releases of our business-related products.
Known Issues in Business Products
Find the list of Known Issues in our business products and their estimated resolution time here.
Discussion List
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Issues with fshoster32.exe processes in Citrix sessionsProducts affected: Server Security 14.00 and 14.10 Problem & visible effects: A numbe…
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Internet Explorer stops responding randomly with Browsing Protection add-on enabled in Client SecuriProducts affected: Computer Protection and Client Security Problem: Internet Explorer stops res…
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[SOLVED] Software Updater keeps on installing an update and requesting a restartProducts affected: Computer Protection and Client Security Problem: Software Updater keeps on i…
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DataGuard blocks trusted application running from the directory, C:\Program Files, or C:\Program FilProducts affected: Client Security 13.10 Problem: By enabling restricted access in DataGuard to al…
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Moved: F-Secure blocks powershellThis discussion has been moved.
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Unable to distribute policies after making changes in Policy Manager Console in Policy Manager 14.10Products affected: Policy Manager 14.10 Problem: The admin is unable to distribute policies after …
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False positive detection in Capricorn engineProducts affected: F-Secure Protection Service for Business Server Security, F-Secure Client Securi…
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[SOLVED] Server Security 14.00 SWUP force restart cannot be delayed (Bug)Products affected: Server Security 14.00 Software Updater Problem: Upon receiving updates that req…
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Software Updater unable to install Java updateProducts affected: Computer Protection, Client Security Premium, Server Security Premium, Email and…
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[SOLVED] Client Security might end up in broken state after upgrading to 14.01Products affected: Client Security 14.01 Problem: Client Security might end up in a broken stat…
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New installations of Freedome for Business fail on iOS and AndroidProducts affected: PSB Freedome for Business, iOS and Android Problem: PSB syncshield server for a…
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[SOLVED] Software updates not reported properly in the PSB portalProducts affected: PSB Computer Protection versions 18.17 and later Problem: The number of missing…
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Freedome for Business not activating on Android 8.0 and laterProducts affected: PSB Freedome for Business, Android 8.0 and later. Problem: The method that the…
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Unable to log on to the Policy Manager Console using the Active Directory accountProducts affected: Policy Manager for Windows 13.x Problem: You are unable to log on to the Polic…
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Freedome for Business fails to install properlyProducts affected: Freedome for Business, iOS devices Problem: Freedome for Business fails to inst…
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Policy Manager 13.00 does not support offline updating of virus definitionsProducts affected: Policy Manager 13.00 for Windows & Linux. Issue: Policy Manager 13.00…
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Software Updater KB4072699U update removes the QualityCompat registryProducts affected: Client security Premium, Computer Protection, PSB Workstation Security Probl…
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Freedome for Business profile deployment fails on iOS devicesProducts affected: Freedome for Business Environment: iOS Issue: Profile deployment fail…
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[SOLVED] Host showing up as "Unknown" in the PSB portalProducts affected: PSB Workstation Security, PSB Server Security, and PSB Email and Server Security…
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[SOLVED] Downloading a file from Salesforce/Fellowforce presents error message "Unable to Finish ProEnvironment affected: Fellowforce partner communities Issue: Users without "F-Secure Cloud …
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SOLVED: PSB infection alert email can include malicious URLProducts affected: PSB portal Problem: The PSB Portal infection alert email sent to administrators…
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Policy Manager 13.00 fails to distribute definition updates to clientsProducts affected: Policy Manager 13.00 Problem: After upgrading previous versions of Policy …
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[SOLVED] Active Directory synchronization fails after upgrading to Policy Manager 13.00Products affected: Policy Manager for Windows 13.00 Problem: When upgrading to Policy Manager 1…
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[SOLVED] Blue Screen of Death (BSoD) after deploying updates from PSB or PM Software UpdaterProducts affected: PSB Workstation Security 12.X, CS Premium 12.X Problem: After Microsoft's la…
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SOLVED:Webconsole GUI problem on SS/ESS 12.10 & 12.11Products affected: SS/ESS 12.10 and 12.11 as well as PSB SS/ESS Problem: The Webconsole interface…
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Solved:F-Secure Browser plugin causing Google Chrome to crash in our corporate productsProducts affected:CS Premium 12.X; PSB 12.X Problem: The F-Secure Browser plugin is causing Google…
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SOLVED: Software updater databases are NN days oldHi, We are currently investigating a challenge, where the Policy Manager is unable to download …
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Policy Manager 12.20 does not accept scandic characters in admin passwordProducts affected: Policy Manager 12.20 Problem: User is unable to login to Policy Manager Consol…
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Frequent reports uploaded from hosts to Policy Manager after upgrading to version 12.21Products affected: Policy Manager Server 12.21 Problem: Some hosts upload reports to Policy Manag…
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Policy Manager Server stopped working after upgrading to the latest 12.21Products affected: Policy Manager Server 12.21 Problem: Policy Manager Server stopped working aft…