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Finding the license key of a newly bought SAFE product
Hi, I bought the SAFE product. To install it, I use a custom installation system provided by a third party. This system uses a two steps approach: first download the binary (without going through "My F-Secure", but directly on http://download.sp.f-secure.com) and then uses a licence key which format is:…
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F-Secure Anti-Virus 2016 - How to integrate for download scans in Firefox DownloadManager (S3)
I want to integrate F-Secure Anti-Virus scanning for downloads in Firefox using the Firefox addon DownloadManager (s3). In this download manager there is the possibility to call an external Anti-Virus program to handle over the download file for virus checking. Therefore it asks for several properties of the executable of…
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New Kavala malware
Does anyone know when the Kavala malware was first detected? How does it operate? Does it steal users' data or??? Thank you for any information you can provide.
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Got Wrong Subscription Key, and Chat Problems
So I bought a bundle for Booster and SAFE. But the subscription key only works for Booster, and I can't find anything for SAFE. I tried using the Chat with an expert function. But my Laptop can't down dowload the app. IT just sends me to a blank page.
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Autokms
Hi MS antivirus detected a malware called AUTOKMS that F-Secure didnt detected! Why not? It krasched my Win 10 and created problems for me. Why? Lars
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Removing Norton AntiVirus from F-Secure Safe
Hi my name is Nam. I recently purchased F-Secure SAFE and have installed it on my PC but it seems to be having problems deleting Norton AntiVirus. It basically says "Please Wait" while we remove Norton Anti-Virus and loads to 62% and then just stays on 62%. Is there any solution to this problem or anything I can try to…
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signing up for f-secure paying for the new subscription and i am not updated but i am still getting
signing up for f-secure paying for the new subscription and i am not updated but i am still getting messages to re do my subscription and i am with virgin and have paid nd nothing has happened
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Finder wont load map
Hi, Recently I cannot use finder, it just gives error message “This page didn't load Google Maps correctly”. This occurs on laptop, phone and tablet. Is there way around this? Oskari
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Trojan.JS.Phishing.I Virus
I have a Trojan JS Phishing.I virus, identified by my Charter Security Suite. I have tried getting rid of it with my f-secure security suite anti-virus program, but it doesn't get rid of it. The path for the virus is: C:\Users\John\AppData\Local\Microsoft\Windows Live Mail\Hotmail\Deleted Items\6F1174AD-0000600D.eml\[From…
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Licens
Hi i wonder if i can share 5 licens with a friend ? He pay me a little less for 2 licens. How do i do with my account ? Can he create a account so his licens shows up? Im am little disappointed. 1 september i wrote to support about this question. Still not heard a thing. Use to be great support but for the moment it sucks.…
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Website blocked wrongly
Hi, F-secure says that my website prostart.me is harmful. Can someone please check it again as this is clearly not right. Thank you. - Dinesh EDIT: removed hyperlink
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w32/Filcout
F-secure SAFE:s weekly scan detects 'w32/Filcout', that is classified as 'severe malware' by Microsoft, but F-secure does not remove or even quarantine it... How do I make F-secure remove this malware?
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Browsing Protection does not work with Google Search announcements
Dear F-Secure Support Team The F-Secure Browsing Protection does not work in following cases ... Browsing-Protection-Problem The Browsing Protection Icon stays in this unfinished state "forever". Firefox 64 bit with Browsing Protection by F-Secure 2.169.4239 on Win 10 x 64 1607
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Browsing Protection might be corrupted with Google Chrome 53.0.2785.89 m (64-bit)
Hello according to Google Chrome, the extension "Browsing Protection by F-Secure v. 2.167.4181" installed by F-Secure Internet Security "might be corrupted." Unfortunately, a new installation of Chrome or browser extension on F-Secure does not work. Problem occurs for me on all PCs with the latest Chrome version…
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Getting 403 Forbidden webpage after latest F-Secure update
I get a 403 Forbidden webpage (on all web browsers) when trying to navigate to: http://sm.tradetoolsfx.com/smfxdemo/desktop.html This happened immediately after my upgrade 10 mins ago. How can i get my F-secure (TalkTalk Super Safe Boost) to allow this site?
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F secure and windows 10 firewall
Do i have to turn windows 10 firewall off with f secure safe or does f secure complete firewall?
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F-Secure not detecting and removing new folder.exe virus and shortcut virus
Dear all, we have a serious issues.f-secure is not detecting and removing the new folder.exe virus and shortcut virus.i think this is happening because of f-secure repairing ability is very low.i tried kaspersky and it successfully removed new folder.exe virus and short cut virus.i also noticed that the hidden folders are…
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F-Secure not detecting and removing new folder.exe virus and shortcut virus
Dear all, we have a serious issues.f-secure is not detecting and removing the new folder.exe virus and shortcut virus.i think this is happening because of f-secure repareing ability is very low.i installed kaspersky and it successfully removed new folder.exe virus and short cut virus.i also noticed that the hidden folders…
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Multi-Device protection offer
I keep getting a pop up offering me multi-device protection and I don't have any other devices I need to protect. How can I stop the pop up annoying me every 10 minutes about it? Please Help. I tried to chat with a representitive but they disconnected me.
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Internet security from broadband operators
Have for many years wonder if there is any difference between Internet securuty services from many comon swedish broadband operators like: TeliaSonera,ComHem,Bredbandsbolaget,Banhof etc. However this list can be so long so I just mention top 4 that I have in my mind at this poin. But however many of these operators provide…
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ETA Browser extension windows EDGE
Hi, Is there already a browser extension available for the EDGE browser, and if not when is the ETA for implemantation of this extension. Kind regards, Gerard
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Unable to extend license with less devices.
Hi, I've been using F-Secure SAFE for a year now, and I'm very happy with the results. Not a big impact on my machine, while getting premium protection. Unfortunately my subscription has run out, giving me a chance to think about the amount of licenses I need and extending the subscription with that amount. However, I am…
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Zebto files?
My friend has a computer that has all the documents encrypted - they all have got the extension .zepto. Is there any chance to get files back to normal again?
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F-secure blocking java?
Hello, I'm running an IP Camera via Internet explorer and it uses Java (D-Link DCS-5020L in local network). The window is blank, unless I disable all security features of F-Secure which makes the camera feed visible! I'm running Windows 10, F-Secure version 16.3, latest Java. Thanks.
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not able to install antivirus licence
Hi there! I am trying to install the F secure licence on my mac, but nothing seems to work. Is there a bug with OS X El Capitan?
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False positives (repeatedly) AND blocking legitimate banking site.
I'm having two issues that are beginning to drive me just a little crazy. First - and the most annoying - I have banking bookmarked in my browser (NOT logged in, just the link). I can't even "accidentlly" move my mouse across my browser to accidentally go over the icon and FSecure banking protection turns on then blocks…
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Ordered safe doesnt exist
I have Buyed F-secure safe at yesterday and it doesnt exist to "my safe"
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Fsecure Safe 2016 vs Firefox vs Torrent
Hello 1) What happened, it does not work the bank security in Firefox 48? Also will not plug into F-Secure Key and classification of pages (colors with search results search) Is F-Secure Safe fix it in 16 or did you fix your in a future version? Is not it easier these things have been built in anti-virus than to play in a…
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f secure SAFE trial
I purchased f-secure freedom to start in October but in the meantime I downloaded f-secure safe for a trial period now it keeps saying to buy it which i donot wish to as i have already purchased the freedom one but cant get back to f-secure which is was originally. I would not mind f-secure safe but i am not buying it as i…
