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Student subscription
Hello, I need to renew my sub, and my school offers discounted price, can I add that discount on existing account upon renewal or do i need to create new acoount?
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wrong blocked Web Site
Hi there! Want to report or white list a web site, which should no longer be blocked by F-Secure: www.muhr-seit1666.at Tnx!
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SCAN MAKES REPORT ON MALWARE BUT DOES NOT OFFER A SOLUTION!
Hi, my F-Secure keeps finding the same 2 malware files but says that I need to delete them 'manually'. They are not held in quarantine so where do I find them please? Result: 2 malware found Application:W32/Spigot (C:\Users\Steve\AppData\Roaming\Search Protection\Uninstall.exe\stream_2.bin) *…
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F-SECURE SAFE: Browse Fox not spotted - How do I remove it?
Using Windows 10 and Edge browser, I seem to have acquired Browse Fox which is causing lots of frustration. SAFE doesn't spot it - yet it seems this malware has been around for years. Don't get any hits by searching F-Secures help areas. Any ideas on what I can do to remove it please? The tips on the web don't seem to be…
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key assistance
I've lost my key assistance.
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VirginMedia Customer - No option to renew SAFE sunscription
My subscription was set to automatic and near to the time of expiry I received warnings that my subscription would not be renewed automatically because my Credit Card details were incomplete. I logged in and updated the CC details and received a message confirming details updated. However I still kept getting the same…
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start up pop up
Hi is there a way of disabling the pop up at the start "YOUR COMPUTER IS PROTECTED" Thanks for your help
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F Secure SAFE iPhone virus scan??
Hi, Is there a way to conduct a virus scan on an iPhone with F-Secure's SAFE? I realise is possible on the Android app but not on the Apple one. Thanks
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f-secure safe keeps telling me not protected
keeps coming up not protected so go on my f-secure subscription valid 1/12/2017 so why keep telling not protected have tried to install on this computer download press run unable to connect to server check internet there is nothing wrong with my internet Tony
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F-Secure Browsing Security screwed up my Firefox installation again & again!
This really has been a terrible nuisance and a terrible waste of time!! Read all about it here: https://support.mozilla.org/en-US/questions/1143376 It seems related to this topic: https://community.f-secure.com/t5/F-Secure-SAFE/Solved-SAFE-reverts-Firefox/m-p/88009
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Your security subscription expires in 5 days notification won't go away
My (VirginMedia provided) subscription ends in the next few days. We are getting on several machines the following notification constantly.....which is annoying. Anyone any ideas how to get rid of it. I don't recall this happening last year......
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I need to check about upgrade of SAFE
Hi F-Secure team ! My customer want to use SAFE for their 20 devices, but all devices connect to internet through firewall and correct port. They want to check: Which port SAFE need to open on firewall to upgrade database or connect to internet? other wise they don't know which port so they can't config it and use SAFE for…
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Unable to activate software from existing account
I have purchased a years subscription for SAFE but I already have an account. Site would not allow me to activate the software from the existing account. Seems to be a bit of a con as renewing within my account costs considerably more. Is this my reward for being a loyal customer?
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no protection on my pc
my fsecure safe is always postponed by windows 10 and I can't start it in any way. Help me to fix the problem please
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Windows 10 Freezes when starting Cleanup Tool
Hi, I have a problem where my PC freezes with no input fron mouse or Kbrd and has to go through hard power shutdown. it looks like its when the program gets to audiodg.exe file. is there anyway to get around this?
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EMAIL!!
It won't allow me to change the email address on my account. I dont have access to this email account anymore and therefore cannot renew my subscription. Don't want my details being emailed to an address that I dont have access to anymore and someone else possibly might.
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F Secure when trying to activate after installation get Check Network connection
Tried help line no help really did not seem to have any answers. Gave up so seeking help here. Installed via Google Playstore on on tablet/mobile phone ok.. Icon for activation on tablet screen Log on accepted. Then " check network connection and try again". I did this several times to no avail. Any help please.
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Disinstallare f secure safe
Disinstallare f secure safe
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MT4
Hello I require the use of MT4 for day trading the markets however F-Secure does not allow this. Could you please rectify this ASAP Regards Edward Webber
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Can i install SAFE without internet connection ?
Hi support team! i have 2 questions would like to refer you 1. Can i install SAFE without internet connection? with the current version is can not but i know that we will have new version 3.7 soon, so cound new version can support it ? 2. Can i update SAFE without internet (update virus database) - can i download the file…
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problems emailing reply to customercare
I have recently had need of seeking support after spending many hours on the phone and PC to try and resolve some issues I was requested to do a F secure diagnostics and email it as attachment as no address was given for this I assumjed that a reply message and attachment should be sent on the customer care email it was…
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F-Safe anti-virus product
I just purchased a new one-year F-Safe anti-virus program and would like to know: 1. Why it does not function in Safe Mode with Networking, 2. Why F-Safe does not seem to provide any email address for customer support, 3. Also, F-Safe uninstalled my existing Pand Antivirus and Microsoft Security Essentials program but left…
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cant install safe secure on laptop
My sons laptop has had safe secure installed previously but started saying it wasnt turned on. Tried to turn on but error message coming up. I then tried to uninstall and reinstall as per the instructions but when i click on the download an error box comes up saying the setup cannot be completed as some files are missing.…
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F secure Safe and freedome
I am new to F secure. I bought a f Secure Total security and Privacy (1 year, 5 devices )from a retail store . i have a macbook i did register to an account as mentioned in the box. I cant find campaign name anywhere on the box , I have the subscription key but i am not able to key it in. rigth now when i login it says i…
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Extent of Browsing Protection
Hi everyone My set-up is as follows: * Windows 7 32-bit * F-Secure Internet Security 16.3 I make use of the Browsing Protection component of F-Secure Internet Security which is useful to ensure that unsafe sites are not inadvertantly accessed. However, I also contribute to open source coding projects, some of which through…
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F secure renewal via Virgin
Hi, I have just renewed my subscription with you and paid £79.99. However went I went to my pc, it said I could have renewed for £25 as I am aVirgin customer. Is there a possibility you could refund the difference to me please? Kind Regards Keith Jones
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SPAM mail message
Hi, the other day I received the e-mail copied below. Is this generated and sent by F-Secure Safe? I don’t recognize the mail format as being according to the messages I normally get from F-Secure Safe Was the SPAM mail sent from the Latvian mail address? or is this from a F-Secure office? Is “Datorskydd” the same as…
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New SSD, how to (re)install SAFE?
Hello, i have crashed my ssd. So i had to bought a new one. I have a SAFE licence until 05.09.2018, how can i install the SAFE utility on my new ssd? Greetings
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How do I change my address on f secure
Dix
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Remove F-Secure Account
Hi, I need to create new account, becouse on my existing account I cant renew licence by using a pre-paid campain key - Its only option for on-line renewal, but I allready bought voucher for 3 devices. I like to remove exiting my existing account f-secure account. Pleas help my resolve this problem. Regards EDIT: Title
