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F-Secure icon
I've just reinstalled Windows 10 on my desktop pc and the F-Secure product icon is no longer on my desktop. How do I reinstate it?
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F-Secure SAFE for Mac scored very bad results on AV-TEST
Is there a statement from F-Secure regarding the bad results on AV-TEST? https://www.av-test.org/en/news/news-single-view/strong-protection-for-macos-sierra-12-packages-put-to-the-test/
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F Secure Safe Renewed, but F secure still says "You are not protected""
I purchased a new laptop and installed F Secure SAFE for a 1 month trial period which has now expired. I purchased F Secure Safe and changed my password - but the F Secure on my computer is still saying that I am not proteced. I have restarted my computer, also logged into my F Secure account to check that the payment has…
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SAFE Login issue
Paid for some time ago but has never worked properly. I thought I would have another go. Downloads OK but does not log in correctly.Please activate from your end and start subscription from date of activation. If unable to activate please return subscription. Regards Jeremy Wright EDIT:TITLE
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After SAFE installation some applications won't start
Hi, After upgrading F-Secure Internet Security to SAFE, some applications did not start anymore including SAFE itself. SAFE seemed to work in background (services), but could not open SAFE UI (nothing happened). Also could not open Windows File Explorer or some other applications. This PC has been upgraded from Win7 to…
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F-secure is tempering with my 3D-program
Hi, I have F-secure running on my (Mac-)computers by courtesy of my provider XS4ALL (Netherlands). A few months ago I suddenly started having problems with my 3D-program Strata Design 3D CX, a program I use about 80% of my office hours. Every little action (like selecting an object, or changing windows/views) triggered a…
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Exclude objects on mounted volume
Hello, I just struggled for quite a while to exclude a directory from real-time and manual scan, and finally figured out how to do it. There does not appear to be any recent questions on this issue, so I thought I should fix that. I. Issue There is one file that SAFE kept deleting as soon as it was created, citing some…
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Banking protection no longer working in Firefox after re-install of Internet Security
Hi, After a windows update I was forced to re-install Internet Security because I couldn't open the F-Secure menu in the task bar anymore by right clicking. Now the Banking and Browsing Protection does no longer work - the debug information provided by Firefox suggests that some sort of Windows Service seems to be missing.…
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Unable to reduce devices and renew
Hi, i have created a F secure account a month ago for the trial session and it has then expired. So now i have bought a new internet package for 1 device, however i am unable to renew it as it says that "this campaign has ended" whenever i try to type in the related info and the code given. i realize that i have to buy 3…
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Considering giving up on F-Secure products due to critical usabilty issues
F-Secure is perhaps the best AV solution in the world but it has certain problems I just cannot cope with: 1) During each updates F-Secure overwrite pretty much all the files under C:\Program Files (x86)\F-Secure\SAFE\apps\ComputerSecurity\Anti-Virus\aquarius\core I believe this process could be improved and streamlined so…
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Virgin Customer - Incorrect License Expiry Date showing on Android Device
I have just taken Virgin service and installed F-Secure safe on my laptop and android device. The laptop is showing the correct subscription, but the android device is showing that the service is expires on 13/01/2017. I have checked, and everything is showing as installed correctly, but to be safe, I deleted the…
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How do I delete my F-Secure account for my iPhone?
I downloaded F-Secure Safe for my iPhone the other day, but I really don't feel I have a need for it.
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Child protection is deactivating by itself
Dear community, I have got a big problem. I installed F-Secure SAFE on the smartphone of my daughter und activated the child protection to block some apps. After a few days I saw, that the child protection is disabled again. But no one entered the password to disable it. I just had contact to the support. They asked me to…
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Student subscription
Hello, I need to renew my sub, and my school offers discounted price, can I add that discount on existing account upon renewal or do i need to create new acoount?
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wrong blocked Web Site
Hi there! Want to report or white list a web site, which should no longer be blocked by F-Secure: www.muhr-seit1666.at Tnx!
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SCAN MAKES REPORT ON MALWARE BUT DOES NOT OFFER A SOLUTION!
Hi, my F-Secure keeps finding the same 2 malware files but says that I need to delete them 'manually'. They are not held in quarantine so where do I find them please? Result: 2 malware found Application:W32/Spigot (C:\Users\Steve\AppData\Roaming\Search Protection\Uninstall.exe\stream_2.bin) *…
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F-SECURE SAFE: Browse Fox not spotted - How do I remove it?
Using Windows 10 and Edge browser, I seem to have acquired Browse Fox which is causing lots of frustration. SAFE doesn't spot it - yet it seems this malware has been around for years. Don't get any hits by searching F-Secures help areas. Any ideas on what I can do to remove it please? The tips on the web don't seem to be…
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key assistance
I've lost my key assistance.
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VirginMedia Customer - No option to renew SAFE sunscription
My subscription was set to automatic and near to the time of expiry I received warnings that my subscription would not be renewed automatically because my Credit Card details were incomplete. I logged in and updated the CC details and received a message confirming details updated. However I still kept getting the same…
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start up pop up
Hi is there a way of disabling the pop up at the start "YOUR COMPUTER IS PROTECTED" Thanks for your help
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F Secure SAFE iPhone virus scan??
Hi, Is there a way to conduct a virus scan on an iPhone with F-Secure's SAFE? I realise is possible on the Android app but not on the Apple one. Thanks
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f-secure safe keeps telling me not protected
keeps coming up not protected so go on my f-secure subscription valid 1/12/2017 so why keep telling not protected have tried to install on this computer download press run unable to connect to server check internet there is nothing wrong with my internet Tony
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F-Secure Browsing Security screwed up my Firefox installation again & again!
This really has been a terrible nuisance and a terrible waste of time!! Read all about it here: https://support.mozilla.org/en-US/questions/1143376 It seems related to this topic: https://community.f-secure.com/t5/F-Secure-SAFE/Solved-SAFE-reverts-Firefox/m-p/88009
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Your security subscription expires in 5 days notification won't go away
My (VirginMedia provided) subscription ends in the next few days. We are getting on several machines the following notification constantly.....which is annoying. Anyone any ideas how to get rid of it. I don't recall this happening last year......
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I need to check about upgrade of SAFE
Hi F-Secure team ! My customer want to use SAFE for their 20 devices, but all devices connect to internet through firewall and correct port. They want to check: Which port SAFE need to open on firewall to upgrade database or connect to internet? other wise they don't know which port so they can't config it and use SAFE for…
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Unable to activate software from existing account
I have purchased a years subscription for SAFE but I already have an account. Site would not allow me to activate the software from the existing account. Seems to be a bit of a con as renewing within my account costs considerably more. Is this my reward for being a loyal customer?
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no protection on my pc
my fsecure safe is always postponed by windows 10 and I can't start it in any way. Help me to fix the problem please
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Windows 10 Freezes when starting Cleanup Tool
Hi, I have a problem where my PC freezes with no input fron mouse or Kbrd and has to go through hard power shutdown. it looks like its when the program gets to audiodg.exe file. is there anyway to get around this?
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EMAIL!!
It won't allow me to change the email address on my account. I dont have access to this email account anymore and therefore cannot renew my subscription. Don't want my details being emailed to an address that I dont have access to anymore and someone else possibly might.
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F Secure when trying to activate after installation get Check Network connection
Tried help line no help really did not seem to have any answers. Gave up so seeking help here. Installed via Google Playstore on on tablet/mobile phone ok.. Icon for activation on tablet screen Log on accepted. Then " check network connection and try again". I did this several times to no avail. Any help please.
