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Abonnement code doesn't work
Hi there. on December, 28th 2016 I purchased a Total Internet Security and VPN license via amazon.de. Today I tried to install it the way it was described at amazon, but when I try to download I failed. At my.f-secure I was asked to enter my Abonnement Code, but the code wasn't accepted. Mistyping can be ruled out since I…
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Finder Detects SIM Change - what does that mean?
SAFE installed on a Samsung Note 4 in my possession - not lost or stolen. I set up the trusted number and the Note 4 keeps texting out in sets of two texts in the same minute "Finder has detected SIM change". I get the message every other day or so, sometimes several times a day. Is the message supposed to mean that the…
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Hello i lost my product key...
I had my internet security enabled... I didn't have an account So i created one and i had to re download f secure and then it asked me for subscription key! I entered the code for the first time in april the 4th 2016 and it was supposed to end at april the 4th 2017 and now it's just gone please help
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Security Cloud unavailable
When I see this should I be concerned?
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How can I do to delete all logs created by F-Secure SAFE?
I've installed f-secure SAFE to my PC (Windows10 Home) lastweek. Now I want to remove all scanning logs which were created by F-Secure. For remove all scanning logs which ware created by f-secure SAFE, can I delete these HTML files at below folder?…
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Cannot renew the subscription of F-Secure SAFE
Hello, I have exactly the same problem as: https://community.f-secure.com/t5/F-Secure-SAFE/F-SAFE-subscription-renewal/m-p/77292#M13789 the only difference is my subscription period finishes on 31st Jan 2017. Can anyone help me to unlock the renewal of the licence? I have 15 licences on this subscription, so loosing…
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Safe Browser (Android) - No Settings Icon
Im Safe Browser auf 6" Android 6.0 Smartphone fehlen die Vor/Zurück "Pfeile" und vor allem das "Zahnrad", um an Einstellungen zu gelangen. So kann ich nicht einmal die Startseite ändern. Auf 10" Android 6.0 Tablet sind die Symbole vorhanden. Ich hätte gern zwei Screenshots eingestellt, habe es hier leider nicht…
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Lizenzen zu F-Secure Safe 2017 für 3 Geräte
Hallo, Frage zur Lizenz für 3 Geräte : soll 3 Geräte bedeuten , 1 mal Windows und 2 mal Android oder soll dies bedeuten 2 mal Windows und 1 mal Android oder wie werde die Lizenzen verteilt ? Bitte um Info Gruß Ludwig
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how to remove trojan from computer
F-secure found threats on the scan that they couldnt do anything with.It is Generic616817.Downloaded Malwarebytes, it quarantines the ones they foune which is sysWoW64. I found this one in C:\programs files, but it wont let me delete it. I tried to download the f secure scanner but it wont let me download anything. Any…
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NOT ANSWERED: Reminder about your privacy policies and principles - Excluding Files or Folders in ma
Hi, for my company (and many others) it is very important, that I do not store data to 3rd party clouds, but with the macOS Version and your privacy policy I cannot ensure that: "Unknown executables can be sent to Security Cloud for scanning. These files will be scanned for malware, and discarded immediately if clean.…
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Android Scan keeps wanting to delete apps
Every day, about 4 or 5 times a day, the app on my Samsung S6 keeps flagging up Showbox and Cinema Box as "potentially unwanted apps". These are not "unwanted" as I've downloaded them to watch old TV shows. However, there doesn't seem to be any way of instructing F-Secure to ignore these apps. Is there something obvious…
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Got some problems with my PC
Hi. I got some problems here. First: Chrome automatically opens some ad sites and already blocked by F-Secure sites. Then, my Steam account didn't start, whatever I tried. I already had my Steam account hacked a few days ago, but got it back. Now I belive there is another kind of attack on my system. F-Secure couldn't find…
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Java
Do I need Java with F-secure Safe 16.5? I have Java 8. Must I update it?
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Virus generates sounds - how to disinfect?
I have most likely a virus in my computer, which is playing short sounds (noise) for second or two at random times. When the problem is "on" the noises repeat every 5-10 minutes, and a random 1-2 second sound is played from speakers. Then it might disappear for a day or two, and then occur again. In addition when the…
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getrss.dll
I'm quite puzzled about the above mentioned .dll file. Around half an hour ago (17.01.2017, ca. 4:00), my F-Secure Internet Security automatically deleted the getrss.dll file, and mentioned it to be a generic trojan. I looked around and seen that this file belongs to the game 7 Days to Die. Now that got me a bit concerned.…
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Roadmap for 2017
Is there a roadmap for the near future (e.g. Q1/Q2 2017) that can be shared with the community? What new features are planned? And so on...
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My F-Secure service issues during registration and login
We are currently experiencing issues on My F-Secure service where the user registration and login might be failing. We are doing everything we can to resolve the issue as fast as possible. Please rest assured that our users are still protected and are at no risk. We apologize for this disruption to the service.
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Internetsecurity 2015 license problem after changing Motherboard
I use Internet Security 2015 for 3 PC. After changing the motherboard and reinstalling Windows 10 on one of these PCs, F-Secure uses the license of one of the two other PCs and does not delete the old installation. How can I release the license of the old installation to use the full 3 PC license when the old Windows…
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Reporting a Vulnerability almost in every single F-Secure Products
Hi Developers and other friends in Community :) just do a simple test in any F-Secure products, with my Instruction: press Windows+R ( open Run ) on keyboard together, type Services.msc then tap on enter , ok we now can see (find) all of f-secure services which is normal , obviously they should be running. BUT ! here is…
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Renewing Key Subscription (Virgin Media)
Hi As part of my F-Secure SAFE subscription with Virgin Media I get 5 Key vouchers. I renewed my SAFE sub in December all fine. Key is now saying that Subscription ends at end of January 2017. My Android which I sync with is saying Sub expires in 12 days etc etc What is the correct process to renew this so it just uses are…
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How-to report a bug in F-Secure Products?
Hi Community :) well you can see my question in Subject is there anywhere for it?
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during telebanking
Hi, During telebanking, the f-secure window "Banking protection active" jumps arround my monitors. I use a NB and an external Monitor. OS: Windows 10. Please help! regards, Lukas
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update problem
hi i just looked through the update list and saw that F-Secure Network Interception Framework Update 2017-01-02_01 due to update on the 7th hadn't installeded what can i do?
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Problem after reinstallation
After problem I removed installation of internet security. During installation got message installation failed of Antivirus and Browsing protection
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mellowsurvey.com
Has F-Secure come up with a remedy for this malware?
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Over charging for subscription
I have raised this with both cleverbridge and Virgin who have both stated that this is an F-Secure issue. The virgin site clearly states "Included at no extra cost for 12 months, then £25 a year, no upfront cost." However cleverbridge has charged £44 for the renewal. When I log into F-Secure it is showing the Virgin media…
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Renew
I can't renew my f secure anti virus product
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The key to My F-Secure.
Spoiler (Highlight to read)I have paid for a renewal in july 2016 and still have not get the key to work. I called customer service once but that was no help. I have an iMac. where can I get in touch with someone from the company to help me? If no one can help me I want my money back and buy an anti virus programme from…
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disk usage 99% and multiple instances of fshoster32.exe running
With regard to the above, please let me know if this is a problem with f-secure or it is a malware problem.
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How to download the program with the purchsed key
I have just bought a new computer but I have lost the purchased program link and the golden key to re-install. How can I get the software download link. I can't remember the exact software name.
