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my safe portal settings
Just installed f-secure safe, provided by telia, on one of my windows pc. When installed, logged into the my safe portal to do the settings...but realized that only device name can be changed here. I can not find any settings for remote parent control I expected to find! Be able to add firewall rules remote to block tcp…
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FeedBack on F-Secure LABS
Hi. about F-Secure LABS, i know you are using Bitdefender, but is this means that your VirLab have not to monitor and analys submissions? i mean you have VirLab anyway! so why you are slower than your rivals in analysing submissions? 4days ago ( almost 100hours ) i sent 4 undetected samples in 4 ticket/form, but now i got…
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Deepgard and Malwarebites
Hello, I use internet security from f-secure and i use Malwarebites. The last one have had a upgrade and now is not working with f-secure. The problem is deepgard. the service of malwarebites is not activated and hold back down because deepgard is not allowe the program to run. C:\Program…
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F-Secure Key
F-secure key vouchers have not renewed with new subscription of F-secure safe on Virgin Account.
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Dropbox
I open a dropbox request and now several hundred people have received email dropbox requests from me. Your virus checker has not found anything. Have you some advice?
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Technical question regarding F-Secure DeepGuard
Hi. i have a question about how F-Secure DeepGuard works ( of cours i read it's whitepapre so please don't suggest me to read that ), i have a simple question about that, and i prefer to give an answer from a VirLab expert so if any of you kind F-Secure staffs it's possible for you please forward my question to one of them…
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Uninstall F-Secure Internet Security from external hard drive that previously was a hard drive in a
Hi! I want to successfully uninstall F-Secure Internet Security from external hard drive that previously was a hard drive in a computer that I installed an SSD on instead. How do I do that? I have used up my third license on that new SSD computer and want to free up the license previously used on the hard drive. How do I…
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F-Secure takes to many resources!
I have F-Secure Internet Security. I started a scan and a while later i wondered why my PC is hot (85 degrees) and slow. I started the Task-Manager and saw that F-Secure is taking 90% of the Speed of my CPU and 100% speed of my Hard Drive. What can i do that F-Secure only take less than 90% speed of the CPU. (Intel…
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F-secure IS 2107 and MBAM 3.0: real-time protection, settings ?
hii'm currently running "F-Secure 2017" and "Malwarebytes Anti Malware 2.2.1.1043 premium" on my 3 laptops (win 7 and win 8.1). The real-time protection of MBAM is enabled and i had no conflictswith F-Secure so far. Now i want to upgrade to "Malwarebytes 3.0 Premium" and i also want to use thereal time protection of…
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Wrongly blocked website/domain
Hi, I registered a domain and made a simple application that returns static text from a few urls (running on AWS). Shortly after routing updating the DNS records to properly route requests to AWS, F-Secure SAFE decided that the site is not safe and blocked it. Why? A sample url is: hello.pineappletree.net/hello
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Campaign name needed; how to discover? No record of new 3-year license.
I paid for a 3-year Safe license, for 3 devices. I am trying to install on an android Galaxy S7, but I could not log in to my account (from Android) without a "Campaign number." I used the Google Play Store to download Safe, but when I attempted to run it, the installed app said that my Safe account is expired,…
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Cannot enable Browsing Protection extension in Chrome
Hi, Just installed F-Secure SAFE on Mac OS X. I cannot get the browsing protection extension for Chrome to work. Chrome is running version 57.0.2987.110 (64-bit) I install the extension from inside SAFE, and the extension in added to Chrome, but there is no way to enable it. It seems to be the same problem described in…
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Jag kan inte mottaga verifieringskoden
Hej,jag heter Hassan Abu Alhala från Hultsfred i Sverige jag har köpt en prudekt referensnummer: xxxxx men jag kan inte aktivera den ,varför kan jag inte mottaga verifieringskoden kanska numerrettelfon är fel jag vill mottage på den telfonnummert xxxxx- eller e-post- xxxx@xxxx.com. den verifieringskoden Mvh
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Getting support
Hi I am not an expert computer user and I have recently bought a new laptop. I need to upload my F-secure safe software to it but I can't get onto the website because it doesn't recognise my password. I then followed the procedure for resetting my password and was promised an email that would guide me. Despite doing this…
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F Secure Says Completing Installation on Mac- never completes
I have F Secure thru my ISP - Wide Open West- or WoW As the title reads, never completes installation. I tried turning off my Firewall and reinstalling product. Thanks g-smitty
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F-secure incompatible with HitmanPro
When i want to install F-secure, i must uninstall my paid version of Hitman Pro otherwise i can"t install F-secure. It says Hitmanpro is incompetible with F-secure. What is the problem? HitmanPro is a ondemand scanner. And i have paid for it.
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F-secure and TeamViewer
I have logged in from my iPad to my computer with TeamViewer and when I started my bank site Banking protection started and locked me out! Is there something I can do to get in again? I'm on vaccation so the computer can't entered on place.
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How Many F-Secure Host Process should be running
Hi.....had a look at task manager and was astounded to see 18 instances of the F-Secure Host Process (32 bit) running on my Windows 10 system. This is not the first time this has happened, I have F-Secure SAFE and Key running (although I noted that this number didn't reduce when I closed Key off). Is this the expected…
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Website download.piriform.com seen as malicious. False positive?
While trying to download the latest CCleaner F-Secure marks download.piriform.com/ccsetup528.exe as malicious. False positive I presume. Anyone? Regards, John Jacobs The Netherlands EDIT: removed hyperlink
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safe product from fsecure
having issues its been week already not been installed yet due to no one from customer service ot from technical support email me or call me regards on my issues now today I tried y best to installed now your system denied it just inputting the requested username . can I have an answer with issues as soon as possible . if…
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F-Secure SAFE Mac - scanning exclusions
I'm running into problems on my MacOS laptop that are related to F-Secure SAFE installation: After installing F-Secure SAFE 16.5 (15966) I'm getting a really poor performance on my VMware Fusion 8.5.3 Windows 10 virtual machine. Performance is back if I uninstall F-Secure SAFE or disable real-time scanning. As it stands…
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SAFE trial ended and uninstalled but can't buy Total Security and Privacy without a new Account!
What is going on when you can only buy a SAFE product that you trialled and not the combined SAFE and Freedome Package! The trial period ended yesterday and I have uninstalled both products. I need Total Security and Privacy for 5 other devices 4 of which are android. I only trialled on 1 device so there are no other…
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Not able to install F-Secure
Hi, I am trying to instal Safe Antivirus in my desktop but getting an error as per the attached screen shot. Don't know how to solve. Can you help on this.
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Falied instalation
Hello. After reinstalation of Win 7 i've tried to instal F Secure Safe (Virgin media customer) again. It ask me to log in and choose name for device, witch i do. And then it goes back to log in window, and ask my again to log in and name my device. Any one knows how to solve it? Thanks
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How to activate Code for F-Secure Total Security und VPN - 2 years / 3 devices from Amazon
I have bought a Code for F-Secure Total Security and VPN - 2 years / 3 devices from Amazon.de. How can I activate this code? I created already 2 accounts , but I was not able to install the right package. On my PC is now SAVE installed and I am not able to use my code from Amazon. Please can you help me? The information…
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My f secure already in use
Hi I purchased f secure safe for 1 home device instead of renewing through the my f secure account where it asked to renew for 3 devices. Now I cannot create an account to activate f secure safe as my email address is already in use.
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Why registering a Total Security bought through a retailer is so difficult?
Since 2 days, I've been trying to figure out how I might use my recently bought licenses... I received the registration link from the retailer, clicked on it, used my existing f-secure account (however it was not a renewal). No licenses added, just the usual message asking if I wanted to renew my old Safe trial. I then…
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false flagging of WhosCall on Android has come back = see original case xxxxxx
After being fixed, the false flagging of WhosCall on Android has come back. Somehow, the fix has dropped off! EDIT TITLE: Removed case number
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How to disable "URL Blocker" of Browsing Protection? I am worring rating of false positives by F-sec
Hello, thanks for your reading here. I want to ask you about method to disable URL filtering feature of Browsing Protection by F-secure SAFE. I was using F-secure SAFE until 2 weeks ago, and it sounds good as a home security solution. But I realized about too many false positive ratings by "URL blocker" feature of…
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My licenses are gone and tech support is unable to solve the issue
Hi, I have bought F-secure SAFE licenses last year and they expire the next 28th March 2017 unfortuantely the licenses are gone from my account and right now I cannot use what I paid for. After having a frustating session with tech support I asked the issue to be escalated but received this ridiculous answer: .......... So…
