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Hi, My kid learned a way to terminate SAFE in his Honor 8 Lite phone. When Ultra power saving mode is activated, SAFE processes are closed and phone becomes unprotected. When normal mode is activated, the phone remains unprotected. This makes F-secure SAFE useless to us - is there any way to avoid this?

I trying to install F-secure Internet Security on my computer (Windows 8.1). I get an error message in the installation process: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package…

Hello, I don't seem to be able to find my fsecure key. I seem to have deleted my email. I need to reinstall fsecure on my PC please help. Thank you.

I have used F-Secure Antivirus on my IMac for several years. When my account (supscription?) expired last week, F-Secure asked if I want to continue using F-Secure and if I wish to renew..... I pressed "Renew", followed the instructions and payed Dkr 249,- and now I'm the owner of a useless Windows-version of your…

Dear F-secure users, I ve heard that F-secure products use Bitdefender engine with other in-house made engines. I would like to know whether this includes the photon optimization technology too. I ask this just because i feel f-secure safe pretty heavy on my machine and there seem to be no option to tweak f-secure safe in…

How do i upgrade to support FAMILY RULES?

Please help as I need to unlock my phone. Have tried all the #unlock# and reset command. But none of them working. Please suggest an alternative way

If I have the antivirus activated I get the following error from unity enigne: getthreadcontext failed fatal error in gc. When I turn the antivirus off, everything works as it should and I can open my project. I have tried tweaking the firewall settings, but nothing seems to work except turning the anitvirus off, starting…

I bought an EE MyWiFi to use on holiday. 2 Gb monthly allowance. Half has been used in three days - I have turned all 'suspects' off (cloud, trusteer etc) except F-secure, which downloads daily updates - and seems to cause the huge usage. The EE MyWiFi is not seen as mobile internet - it is wireless (picks up EE 3G/4G…

My phone recently received a text message that read, "Finder has detected SIM change." The phone has not left my possession. It is a Samsung Galaxy Note 5 with Android 7 software. It has F-Secure FREEDOME, SAFE, and Safe Browser on it. Should I be concerned? Should I block that text message/number? Thanks! 

Since latest F-Secure SAFE (PC) update which had improved family security settings, SAFE keeps destroying Battle.nets connection. When browsing protection goes on, Battle.net disconnects, and cannot reconnect even after browser protection is ended. Only way to re-establish the connection is to kill SAFE's protection and…

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Thanks for thinking along! Issue: we have F-Secure on an iMac. Normally works fine on all our other Apple notebooks. And this iMac. Yes, we do have enough licenses for all... After downloading an update, the software is being properly installed. However.... the software does not activate itself after logging in with our…

In the russian translation of the program after 100% completion of operations for full or custom scan (computer, folder, file) in the program window the message "Scan stopped" replace with "Scan completed" or "Scan completed successfully". It would be more correct, because the scanning process was completed independently…

I have a valid licence of F-Secre Easy for 3 computers sommencing 1 April 2017 for two years. How I can add F-Secure to new Desktop? It is required Kampanjakoodi and Tilauskoodi, I have only Lisenssinumero. Br Ajankierto

i am being told l am not protected why?

I renewed my subscription, but never received a subscription key. Please advise. Reference No. xxxxxx Invoice No. xxxxxx Tracy Hansen

Hi. I keep getting reminders to renew my F-Secure SAFE licence however I have gone back over my bank account details and see that I have in fact paid two subscriptions in December 2016. One I thought was for F-Secure SAFE. Have tried both the chat line and telephone line but I may as well have been trying to get through to…

I’ve reieved a message ‘You have cancelled your F-Secure” !!! I’ve never cancelled my F-Secure, could re- open my F-Secure SAFE. Many Thanks. Bernard REINIE

I haven't used one license of Anti-virus. I have used two others for Windows-PC. Is it possible to use this third lisence, bought at the same time than two others, for Mac PC?

Hi, I downloaded the Antivirus for Mac to give it a spin and found that the built-in firewall does actually nothing: Firewall Once all the traffic has been supposedly blocked I still can access any website, ping any site from the terminal and well, check that the TCP and UDP traffic is happily flowing. I also tried…

Hi support team ! could you pls help to check my ticket number xxxxx, how's the process now, when can we install F-Secure SAFE normally ? current when we install software always display error This is embarrassing message. Thank you very much !

Hello, When I wanted to use a file, F-Secure SAFE removed it automatically and created problems for me. How can I get in control of what the program shall remove or not. Previous versions of F-secure had a function where the user could decide what to do. I can't find where I can tell F-Secure SAFE that I want to decide…

When i try to open webpages i visit almost every day i get a message from F secure This happens after the new update 2017-08-11 "This site contains limited content. Access to this kind of content has been blocked." What can i do ?

I'm running MacOS Sierra with F-Secure Safe 2017_08_12_02 database. My F-Secure detected today at 8/11 at 5:53am when I logged into my computer, and showed a file modification time of 8/10/17 at 12:53pm (which I wasn't even home on my computer at that time). I completed a scan of the system which reported no infections. I…

I got a notification on my computer saying I had only a couple of days left in F-secure and I should buy it again. We tried to log in through the old account, but got the robot-thing over and over again so we finally gave up and logged in through my Facebook account and paid for the product and installed it. Now we have…

If you have purchased "f secure safe" and want to take down the program again, it´s not possible. You have to change your routine. Tommy Grünbaum

Hi F-Secure. would you guys please forward this article to the LABS? https://www.mrg-effitas.com/current-state-of-malicious-powershell-script-blocking/ F-Secure failed at a test against powershell script whatever it is.. Thanks!

I have gps on, wifi, mobiledata -on . I have "on green" the find, lock, alarm on SAFE app. I go onto mysafe.com and choose the android icon, click locate, and round the circle goes until it says perhaps the phone is "turned off" (it's not).

Any ideas why updates are not installing on Windows 10, 2017-08-08 11:00:46.430 [1084.1324] I: *** LOGGING STARTED *** (UTC+3:00, session: 0x0) 2017-08-08 11:01:30.393 [1084.1324] I: Connecting to http://guts2.sp.f-secure.com 2017-08-08 11:01:30.397 [1084.1684] I: Installation of 'F-Secure Ultralight Updater Update…