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F-Secure TOTAL Security and privacy
Hi Purchased F-Secure TOTAL Security and privacy yesterday night for 5 user. Received an email stating it has been successfully and to create account. Followed the link but was not able to create account I already had one. So happy login only to find nothing there. My newly purchased F-Secure TOTAL Security and privacy for…
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How can I remove JS:Trojan.JS.Agent.PXR ?
How can I remove JS:Trojan.JS.Agent.PXR ? F-secure picked up today that my pc was infected by JS:Trojan.JS.Agent.PXR, but F-secure couldn't handle it in any way.
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FSecure banking Protection
I have FSecure via my isp - TalkTalk. I've noticed that the Banking protection display notification does not drop down/display anymore at the top of my screen when I've typed in my internet banking address. I've checked the settings but cannot see anything amiss with the settings. Thank you.
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5 licences
Signed up with F-Secure through my Virgin mobile account and put it on my iphone5 no problem, 12 months free. I then tried to put it on my wife's Windows phone and it came up with 30 days free, not 12 months. She deleted app. I then sent it to her iPad and the same thing happened so that app was deleted. Throughout these…
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Wrongly blocked website
Hi, My site is Wrongly blocked for pornography but i don`t have something like this. I have google adsense on my website and is impossible to have this type of content. My site is www.rovideo.net I've received a report from a few users using F-secure.
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how to authorise a site? remains blocked although in list of authorised sites
I need an open source, free application called logframer.eu (softpedia 100% no spyware, no adware, no viruses!!!). It is an application used by a professional, perhaps not numerous community of development project planners/designers making LOGICAL FRAMEWORKS of project design, monitoring and evaluation and budgeting, and I…
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License key merging
i hve just bought two license key of f secure internet securty, can these two license key be merged into one single key
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Exclude files dialog looks old
Hello Why does the "Exlude from scanning" dialog still look like a Windows 7 style window? It should be updated to match Windows 10 style.
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Forgot password
Sir help me. I am forgot my anti theft password
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Campaign name?
What is it campaign name?
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Suspected malware - SAFE can't find anything but my computer opens stuff on its own.
I hope this is apropriate to ask for help on this here, and I'm sorry if it's not. 3 days ago, my computer opened a newspaper page (www.bt.no - norwegian newspaper), my google docs, a music folder on my desktop and a program called "Safe exam browser", when I was away. The last one is made to lock the computer, so you…
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Suspected malware - SAFE can't find anything but my computer opens stuff on its own.
I hope this is apropriate to ask for help on this here, and I'm sorry if it's not. 3 days ago, my computer opened a newspaper page (bt.no - norwegian newspaper), my google docs, a music folder on my desktop and a program called "Safe exam browser", when I was away. The last one is made to lock the computer, so you can't…
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F-Secure SAFE has a problem with Windows 10: Creator's Update
For some reason, When I updated Windows, It did not let F-Secure SAFE start up. Now it won't let me start F-Secure SAFE up at all, which means I can't update it. This is not the F-Secure account that I used on the program, as I am not the one who set it up, but I am the owner of the PC. The one who set it up was my father…
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Block a website for a user account
I have added websites to be denied for my child's user account under weblist exceptions I have blocked Facebook and Ebay and it works fine but although I have denied youtube I can still access the website with his user account What am I doing wrong please? Thank you
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Windows Defender Security Centre
I have F Secure Safe on my PC but I notice that Windows Defender anti virus and Windows Firewall are also running. Should I turn them off? I am running Windows 10 Version 1703 and wonder whether it will let me do so.
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What triggers 'Connected to safe ethernet' notification?
While enabling computer's (Windows 8.1) network adapter to get ethernet working, which is a common task done hundreds of times on the same machine and the same (cable) internet connection, this time F-Secure SAFE showed a notification above the task bar that said "Connected to safe ethernet" (event is also visible in…
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Anti Virus messages
Hi, Just renewed my subscription for my one home desktop computer. Sometimes when I log on F secure states that my computer is fully protected, then after a few minutes states that it is not, and needs to update. Subsciption runs out now in 2018, so fully covered. Any suggestions ?? Stephen Williams
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DeepGuard detected maleware
DeepGuard has inform me of a progam and i do not know if the detetction is right. The program is named WoKF and is the game installer of World of KungFU.
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orspservice using very high CPU on Mac Sierra
Have F-Secure SAFE version 16.5 (15966) with latest DB (2017-04-25-02) and suddenly fans running for a couple of days due to high CPU use on orspservice - I can kill/quit it and it comes back, of course. Also F-Secure reports Security Cloud Unavailable, which of course is orsps' responsibility. I'm in China and quite…
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Virus scan option missing
I cannot find virus scan option on my iPad in the same way I can find it on my mac
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how is the process of Components Updates in F-Secure Products?
Hi. i have F-Secure Internet Security on my system. take a look at this topic: https://community.f-secure.com/t5/Home-Security/FS-Protection-PC-Release-187/td-p/92635 as you can see, in that topic Common Component Framework version is 2.87.268 but in my F-Secure Internet Security, its 2.76 ( from About you can check it )…
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fsecure browser video playback on youtube and including tutorial from your site
Im using an Ipad, downloaded fsecure SAFE from app store, browser working properly fine but not videos on youtube and including your tutorial videos. I can only hear the audio but video is frozen. Thanks, CB F-secure customer
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licence 5
I only have 2 laptops covered so should have 3 left been told by you how to retrieved the other 3 but can't do it
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Ausnahmen in Android App hinzufügen
Hallo, ich würde gern eine App vom Scan ausschließen. Wie geht das genau? Ich nutze Android 7.0 und die App F-Secure Safe. Danke für die Hilfe .
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How to stop trial of 'SAFE' and install trial of 'TOTAL'
Used 'Internet Security' for years, but when sub expired thought I'd trial the 'SAFE' app. Really didn't like and had a message on installation saying antivirus failed. So thought I'd take a trial of 'TOTAL' instead, but I can't seem to do this despite uninstalling SAFE. There's still 26 days left on the trial and it won't…
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Is the Chat with F-Secure Expert working?
Is the Chat with F-Secure Expert working? Tried that on a couple of days with the same result.
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F-Secure Internet Security lääst sich nicht aktivieren
Hallo, meine F-Secure Internet Security 206 lässt sich nicht aktivieren. Ich bekomme eine Meldung, dass mein Computer nicht geschützt ist und ich F-Secure aktivieren soll. Beim Betätigen der Schaltfläche zum Aktivieren tut sich jedoch nichts, sondern die Meldung bleibt bestehen. Eine Verbindung zum Updateserver kann…
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Incorrect Notification of expiration
RE: https://community.f-secure.com/t5/F-Secure-SAFE/Repeated-notifications-that/td-p/83089 I see that this post had closed, but this just now happened to me. A pop- up on the screen indicated the account will expire NOW, but, in fact, there are 4 more months until expiration. I called the customer service line, and that…
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SAFE fails to delete Trojan downloader
Hi, F-Secure SAFE fails to delete something apparently called W97M.Downloader. It does however delete malignant files, ALMOST all of them, that's about 150-200, 2-4 per minute. Once that is done I get about an hour of working freely with the computer before the process, which takes a couple of hours, starts all over. I've…
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Question regarding DeepGuard operation
Hi. i was executing an unknown malware, DeepGuard will show a message, take a look at it: as you can see DeepGuard says this program blocked! , and it's process also i can confirm terminated by DeepGuard. BUT why it's file still exists in my desktop? in fact in the same address which DeepGuard says this program blocked! if…
