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download onto this new computer
I have SAFE and FREEDOME on my old computer, I would like to transfer it to this one.
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Scheduled scan takes 4-7 hours (!), previously took only 15-20 minutes
I've set Safe to run a scheduled scan at 7 p.m. daily, with low priority. Up until the end of April, this scan took only about 15 minutes, but from the beginning of May, it's slowed to glacial speed. The same scan now takes four or five hours, with a new low reached on June 9th when the scheduled scan still wasn't done…
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Problem to install F-secure SAFE with Windows 7 SP1
Hello! I need some help to install F-secure Safe on my computer. I use windows 7. I have a error message: installation failed I haven't antivirus software install. I'm french and it dificult for me to translate my problem. Thanks for your help
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Settings all messed up in Safe Browser
I messed up my settings in Safe Browser and I can't find the settings menu anymore to cancel the changes I made. When I start the browser, all I get is a white screen. Samsung A3 (2016), Android 7.0.
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Sticky notification on android 7 Samsung S7
I have a sticky FSecure notification on my Samsung S7 Android 7 phone. No way to get rid of it. I don't even know what the app is trying to tell me. Expanding the notification gives no clue what the alarm is about. On F-Secure settings I a see an exclamation mark where I am suggested to switch to Safe Browsing. Could this…
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Samsung Andoid Phone completely disabled
When I tried to open my phone yesterday (Friday), I got a message saying "phone disabled. Contact IT Administrator". I took it in to the Samsung Service centre in Milton Keynes where they said the issue was due to F-Secure as this was the only type of app that could completely shut my device down. I have tried removing the…
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Internet Security subscription => 2019, new PC, new install => redirected to F-Secure SAFE (no
Got a new computer. I installed F-Secure (not sure which version) and added my already active license which was accepted and the valid to 08/2019(unsure of the date) read. Problem was that it didn't work properly. Updates were downloaded but not installed. Windows started complaining about it. So I uninstalled everything,…
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F-secure safe malfunction in Abidjan
F-secure safe is not beeing accepable in abidjan , the page once clicked showing that the page is not supported in this country , plz advise the same is applied to all F-secure home product ,
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Dharma Ransomware
Hi, my pc have been infected with a dharma ransomware. Despite that i have installed fsecure SAFE, all my files have been encrypted adding a ".bip" extension. Have F-Secure any decryptor tool to get my files back??? Does anybody knows if i can restore my files. I don't have any backup because my external disk was connected…
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Memory and ECU resource usage at start up
Hi, Lately, almost at each start of my PC, F-Secure slows down the start by using a lot of CPU load and / or Memory. Screenshot available What can I do? I do not see why at each start up an installer has to run. ... I tried to reach any support, but without success :-( At least here I found a place to express my need of…
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Error while updating status to SECURITY_PRODUCT_STATE_ON problem
Hello windows report error every 5 seconds. But i dont get an error when f secure turn off. I am using f secure internet security 17.3. OS: Windows 10 1803 64 bit. What can i do ?
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Error while updating status to SECURITY_PRODUCT_STATE_OFF
what is causing the above error multiple times a day ever since the last windows 10 update with f secure internet security 17.3 ?
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"F-Secure Host Process" crippling CPU
Earlier this year I renewed my subscription for F-Secure Internet Security; ever since I have occasionally run into the following issue: * The PC would slow down considerably, so I would immediately check processes running on the Task Manager. * I would find that "F-Secure Host Process" would take up considerable chunks of…
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Is it able to delete all events shown at the Recent Events Window for the user of SAFE ?
Hello all. Thank you for acceccing here. I want to ask everyone about clear of all logs,which are shown at "Recent Events" Window of F-secure SAFE. I've just started to use the latest F-secure SAFE on my private PC from some days ago. Now it is fine for me and the others of user. But there are a trouble aroung it. The…
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Windows Defender running AV with F-Secure.
Defender and F-Secure are both running anti virus simultaneously. Defender doesn't seem to 'see' F-Secure. Two identical PCs both running Windows 10 version 1803...only one PC is affected the other acknowledges that F-Secure AV is the default application.
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Renewing the order is way too painfull!
Hi, I just wanted to let you know, how could this renewal be this painful? I have to check in with all my devices, send links, check in, click stuff etc.. why can't i just press "renew" button on my pc and that does the job? Jeesus.
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Leaving a group I never created
A while ago I got a subscription code from the group owner to renew the current subscriptons (safe and freedome) which I inputted right away. A few weeks later, when the subscription was due to expire, the programs refused to update the subscription and now display the expiration pop-up. To fix this, I tried uninstalling…
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Setting up family member?
I am trying to set up my wife's phone on my account? I sent an email link to her and can see her on my f safe. But how does she connect her device. Cannot see how to do it? Any help welcome?
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F-Secure Safe Android / Guardian for kids / Major Bug
Hi, I was trying to contact support but chat was closed, so decided to publish it here. The same issue will be sent over tomorrow to support team directly. I have installed F-Secure Safe on my kid's phones ( Huawei P10 Lite and Huawei Y5 ). Everything was working in a correct manner, but suddenly I have discovered that…
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Error - computer not protected
Safe antivirus say your computer not protected - the update is up to date - also restrated twice - shutdown and done complete boot up also - still says - comptuer not protected - update log shows few files are not installed please help me to fix this issue
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Scan sticking on 97%
Full PC scan sticks on 97% when it then seems to check a single file every few seconds. Used on 3 PCs with no problems on the other two. Any advice please?
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Feature Request for F-Secure SAFE for Mac
Hi, I'm still adding exlusions manually after every update as indicated solution in thread: https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-SAFE-Mac-scanning/td-p/92071 Could you send a hint to devops to add this feature at some point so I can make permanent exclusions? Keep up the good work!
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Deleting My Account
Hi I would like to delete my account with you as I am not using it since I have another supplier doing the same thing. I was offered this acount as a Virgin Media customer. Please can you advise how to do this? Thanks, Aliza
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F-secure mobile security licence valid until october 25. 2018 expired
Hello, Again and for the second time in a bit more than 7 months my licence has expired after I had to accept some conditions this morning. My licence for F-secure mobile security IS VALID UNTIL OCTOBER 25 so please correct this bug asap. Two big bugs in 7 months, I am loosing trust in your company / products. Regards,…
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How to submit my website for f-Secure analyse
Hi, I would like to submit my website to f-secure for analyze so when it is searched it doesn't come with a (?) sign. Any help will be deeply appreciated.
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F-Secure Network Installer for Internet Security fails to download.
Hi there, I have the following problem. I had to setup my PC from scratch so I did a clean Windows 10 Pro x 64 Version 1803 install. All updates from Microsoft have been installed also. After that, I wanted to setup Internet Security through the Network Installer. When I open the Installer it immediatly stops with the the…
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F-Secure SAFE Family Rules notifications on Android
F-Secure SAFE Family Rules is NOT a new feature anymore, nor do I have any need for it, so it would be rather nice if you didn't tell me about it in a notification every single time SAFE is updated. Thanks.
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Microsoft updates KB2999226
my wifes Laptop Toshiba. New updates last week 24/05/2018 removed a number of programs including Fsecure safe. when I go to Fsecure and start reloading the safe a message appears cant finish instalation update "KB2999226 is missing download this update. I go to microsoft and start to download KB2999226 and a message…
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[Mobile Security] Scanning never ends
Android 6.0.1 on Lenovo Tab TB-8703F F-Secure Mobile Security Version 17.3.00139110 FS_GP, Scanner-Build 1.3.241700 On starting a scan files are scanned and after a long time scanning stops on the 2'563th file and it says below, that the scanning of the file "host_driver_logs_cur..." takes some time. I was waiting now for…
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DeepGuard blocks python.exe
This morning I created a new Conda environment for the latest version of Python 2.7, using the MiniConda3 package manager (updated to the latest version). While using this Python version, I got the following warning from F-Secure SAFE: Application was blocked from accessing your files: "python.exe" Reason:…
