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How can I disable resubscription reminders?
I find it very objectionable that I, and all my family's computers, start receiving alerts to renew our subscription one month in advance of it's expiration. It seems the only way to turn this off is to actually renew. That effectively lops off one month of what I paid for last year. If this sounds familiar it's because I…
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guts2client is locking files
My ransomware scanner (other than F-secure SAFE) shows the following notification. Do I need to terminate this action or is it a functionality of F-secure? The notification says: guts2client is locking files! proc: (2326) /usr/local/f-secure/bin/gutsclient sign: unsigned files: >…
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SAFE statistics not working on iPad iOS 10.3.2
Hi, The SAFE statistics haven't been working for months. All I get is "0 sites checked". Reinstalling SAFE didn't help. Regards, Kari
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browser extension issues with chrome
Hi Everyone I keep getting a message saying browser extension turned off but there is no extension to turn on in the google chrome extension list ! Has anyone else encountered this issue? The extension is not in chrome store to add on either ! Thankyou in advance
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renewal and changing from 2 devices to 3
hi my subscription expires in 12 days and I currently have 2 devices. I want to renew but want to change to 3 devices. It will not give me this option. I was informed by f secure team that i need to renew at 2 and upgrade to abother licence but no one could tell me the cost of this Can anyone advise at all ? I dont really…
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More subscription questions
The purchase process for SAFE and Antivirus is quite different. SAFE allows users to buy coverage for 1-2-3-5-x PCs, for one or two years, while Antivirus only offers one option, a 3-PC subscription for one year. And Antivirus has a quantity! Is F-Secure trying to eliminate the Antivirus product? Is it possible to purchase…
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Cursor, opening desktop icons/ web pages on its own
Not sure if it's a coincidence, but since changing the password on our virgin router the other day, we now have a virus or malware on the pic and don't now how to get rid of it. The cursor moves on it own by jumping about the screen and spots of different sizes pulsate randomly, if the mouse cursor goes across a desk top…
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tools for stop Win10 from spying on us?
Hi guys. recently i was looking for a way to stop microsoft from spying on my.. i already have ExpressVPN 6months, after that i'm going to buy FREEDOME, but VPN is not enough IMO, because with VPN we can only make our traffic untrackable, but still they can read that traffic if i'm right, for example win10 collect our data…
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Is it safe to delete the ih8run.config.xml.log and ih8.config.xml.log files ?
Hi everyone, I have installed F-secure recently and those 2 log files became very large: C:\ProgramData\F-Secure\Logs\Setup\ih8run.config.xml.log - 4 GB C:\ProgramData\F-Secure\Logs\Setup\ih8.config.xml.log - 2,7 GB Is this normal? Could those files be deleted without damaging the F-secure system? Thank you in advance.
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trojan horse
Have a trojan horse slipped through the security. Have done a deep scan. The security found the harmful file but could not get rid of it. Not much of a security system then. Anybody any ideas as no one at talktalk can help me. It's a batch file, dc62.bat location; C:\Users\Ace\AppData\Local\33d0\dc62.bat. Can't delete file…
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F Secure IS- Pre-install USB 3.0 HD question?
I have tried several IS AV's, and have been unhappy with them! I am looking at FSIS?- I do my Macrium Reflect system backups to a 1TB USB 3.0 External HD. I have several hundred MB of backups, from 2 computers on this HD, and if FS has to scan it first this could take quite some time...! My other AV's had an option to skip…
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Fsecure not working help please?
When I open Fsecure safe it says "Your computer is not protected" "Turn on",, but when I clik turn on nothing happens, it will also not let me clik on the tools section, can not run a scan! Help please
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Virgin media renewal
Hi my 12 month free with virgin media is coming to an end can I pay to renew for another 12 months in installments as I'm unemployed and can't afford to pay it in one payment
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F-secure does not accept no for answer regarding installation of F-secure search
F-secure has displayed pop-ups about F-secure search for some time. In the beginning, I had then pushed the button to answer later, because I wanted to check what it was first. After having understood that is was a version of Google, I decided to decline because I prefer to use Duckduckgo.com for privacy reasons. So next…
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F-secure on Acer Chromebook
Hi im looking to download f-secure onto my chromebook but when i select download to android it takes me to the app store where it tells me i have no device?? Can anyone help me Thanks
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Auto-scan USB flash drives
I did not see an option to turn on/off auto-scanning of USB flash drives when they are inserted. Does F-Secure do this automatically?
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Login in Russian
I'm a Freedome user but today I logged into Safe, I had forgotten my password and when I returned my login text was in Russian. Marketing or something else?
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Subscription code
Code used maximum of times, what do Ido to carry on?
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F-SIS Turn off all security features not working
If I try the 'Turn off all security features' option, it appears to work but the progress bar never completes and all features remain on. Windows 7 SP1 home FS-IS 16.5
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Unlock my nokia
xxxx EDIT: Remove personal identifying information
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"New Features " notification on Android will not disappear
Received the notification that !new features are available" on my sony E5 and after signing in and setting the family rules the notification is still there and will not disappear which is quite annoying.How can I get it to disappear ?
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delete account
i would like to delete my accounts in order to have one currand account under one email that i can use. thanks dan
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ETHERNET
I have an ethernet connection for F-SECURE which reads "Ian ethernet". Should the connection read as this or am I connected to someone else's computer?
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Whoscall, a VERY useful app for blocking SPAM phone calls and SPAM messages
F-Secure SAFE REPEATEDLY flags this excellent app as 'undesirable' AND then the company acknowledes that this a 'false positive.' So they promise to fix it and after a while the problem goes away. Then, after a while it comes back AGAIN AND AGAIN! This is VERY annoying and very bad service!
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Verwijderen f-secure mac
Ik probeer f-secure te verwijderen van mijn mac. Vind een pagina met daarop het script (tool) . echter downloaden lijkt via FTP te gaan waar voor een account nodig is. Hoe download ik dit script??
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Subscription transitions
I have some questions on renewing Internet Security. If I buy a new subscription for Internet Security, does the clock start on that day or when I install it? I assume the former is true. My current subscription started pestering me to renew more than 40 days before expiration, which was really annoying; every single day,…
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Banking Protection on false site
Hello! I use F-Secure SAFE 17.0 on my Windows 10 PRO-64 system. If i surf via EDGE to "http://winfuture.de/news/ticker/" the banking protection activate! But the site isn't a Online-banking Homepage! What can i do, that the protection don't activate automatical on this site? Thank You, René
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Replacing BrowsingProtection by web browser's default feature related to dangerous site blocking.
Question A: Can I replace BrowsingProtection of F-secure SAFE by the default site blocking system provided by some majour browsers? Question B: Why F-secure shows the user big alert at control window and task tray icon of F-secure SAFE when the user turnd off only BrowsingProtection, and even if the all of feature except…
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My Subscription
Belmar tried to sort out my problem with your product by taking over my computer but failed saying the problem was at F-Secure's end and that he would get back to me via email later that day...............nothing. I will give you one more chance to sort this problem out and if not iI will expect my money back so that I can…
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Windows 10 app / storeapp.
Hey! Im wondering if you'll bring this service to the windows store? I personally would like a win10 S device for my household but I dont want to be without the Safe, Freedome and Key manager. (on a S device, I might be able to be without the safe, but its mainly your other services i want)
