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F-Secure IS subscription oscillates between valid and expired state on computers.
Dear F-Secure, Several hungarian customers complain today that their "F-Secure Internet Security" subscriptions frequently "oscillate" between valid and expired state on the computers. Even if they re-enter a 5x4 character keycode that should be good until mid-2020 and it is accepted, the status soon changes back to a red…
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F-Secure powers down PC after scan
F-Secure is powering down my PC at the end of a scheduled and manual scan. It doesn't create a log of the scan. The last successful scan with log was in April. is this a new option and how do I disable it, ot fix the problem.
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Santander - protection banner doesn't appear
When I log in to Santander online banking the protection banner doesn't show as active. It does with my other online account with a different bank. troubleshooting suggests the bank isn't listed but, come on, Santander???. It used to launch OK. Any idea's?
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Forgotten My F-Secure login details
I have forgotten both my email and password for my F-Secure login. Please can you help me with this?
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How can I create an exception for a certain software (exe) in F-Secure SAFE?
Hello, I use memoQ, a local computer-aided translation environment, which connects to a cloud server for synchronization. This synching process is very slow, which the software supplier says is caused by F-Secure. He recommended finding out where I can add the memoq.exe in F-Secure as an exception for real-time-scanning.…
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green or blue check mark
What is the difference between the green and the blue check mark by a website in the Google browser? Or... why do I see a blue check mark by my own website in Google (others sites are green)?
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Entering bmwusa.com activates banking protection
This is a false positive that needs to get fixed. Thanks
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Enrolled against my will in trialing heaven knows what by visiting "My F-Secure".
I read in the forum that "My F-Fecure" is something from which I can manage my subscriptions. I have Mobile Security and Freedome, purchased separately. I visited the page today. I didn't enroll in anything. I found I already had valid login credentials in my browser. After logging in, I saw the following cryptic notice:…
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How to get rid of Driver Tonic program?
Hi, I'm struggling to get rid of Driver Tonic program. I know it's not an actual virus but irritating it is and cannot get it uninstalled from programs as I am "not administrator" even as I am.
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Mouse right click restarts File Explorer in Windows 10
A poorly coded Context Menu handler might cause this symptom. I studied this item and found extension called CppShellExtContextMenuHandler.FileContextMenuExt Class, which is related to Context Menu. This is part of Anti Virus Shell Extension Plug-in. Product is F-Secure Computer Security GUI. When I disable following dll:…
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Unit Says no License Available - was previously protected
I have a Samsung S7 that has been under my SAFE license protection and today it is saying no license available. It show up on my browser (main computer) as not having connected in the last two weeks. And yet, the drop down on the smartphone (from the top) says "Your device is connected". thanks Update. So it (SAFE on my…
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F-Secure shell extension (context menu handler) crashing win10 on right-clicking anything
In the last 24 hours my win10 started crashing on right-clicking literally anything (files, folders) and I traced the problem to the F-Secure context menu handler with ShellExView. Which is to say, after first disabling all menu handlers and re-enabling them one by one and restarting explorer F-Secure was the only one…
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Browsing Protection issue with Microsoft Edge
Hi Effectiveness of F-Secure SAFE Microsoft Edge I am informed via warning screen that My Window 10 as been compromised and the anti-virus software is ineffectual. With Google there is no problem. Don't understand why this is'nt picked up with F-Secure!
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Problem with shell extension after 17.6 update
After installing 17.6 (4.10.2187.0/SAFE) update from Elisa (Elisa Turvapaketti) this week I started to get strange issues like: - Directory Opus file manager crashes when double clicking video files, DO resports issue to be in FsShellExtension64.dll - Start menu (right click) Computer Management and many other tools don't…
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Can not connect to BANKID
Hello! I have a big problem, it started yesterday, 2019-05-20. It have worked fine for many years.. now all of a sudden I cant connect to my Bank using the swedish BankID. The safe surf have begun to block it for some reason?? I even put the banks adress in the trusted sites list but the Bankid program still gets blocked.…
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Unable to install F-Secure Internet Security on Windows 10 home and enterprise editions
hi I'm unable to install F-Secure Internet Security on windows 10 enterprise and home editions.it says operating system is not supported. Thanks
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How do I change my subscription options?
Why can I not find and select Subscription in the top bar when logged in to My F-secure? Below is the how F-secure describe the procedure. * Log in to My F-Secure. * On the My F-Secure page, select Subscription in the top bar. * Under Current subscription, select Cancel your subscription.
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CppShellExtContextMenuHandler
Hi F-secure friends, The CppShellExtContextMenuHandler.FileContextMenuExt Class is causing Windows 10 file explorer to crah. I've disabled it, using ShellExiew. But is there a fix? Thanks! F.
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F-Secure SAFE licence re-use across multiple OS Partitions?
I bought F-Secure SAFE yesterday and the licence terms make it very clear the licence is per device, not per OS install on that device. Norton permits licence keys to be re-used on the same PC across multiple OS partitions because its still the same hardware / mobo ID that the licence is registered against. I was expecting…
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How do I change My F-Secure account login email address? First e-mail is test version now I have b
Anmeldung nicht möglich Dieses Gerät gehört bereits zu einer anderen My F-Secure-Gruppe. Um sich mit diesem Gerät anzumelden, müssen Sie ein Konto verwenden, das zu derselben Gruppe gehört. Wenn Sie dieses Problem nicht lösen können, kontaktieren Sie bitte den Support. Fügen Sie diesen Code in Ihre Support-Anfrage ein, um…
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Previous F-Secure activate F-Secure Anti-Virus code email has been lost Subscription end June 2019
Please can you help me, I have lost my previous for my F-Secure activate F-Secure Anti-Virus code email which is for my F-Secre Safe Anti virus (paid for) security software which was due to expire in June 2019. Thank you
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My-Fecure changed password is not being recognised
I have gone through the procedures of setting a new My F-Secure password but whenever I try to put in my new changed password it is not being recognised. I have tried several times but nothing works. Please can you help me.
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Installation Failure
I purchased F-Secure safe 5 months ago. I have 3 licences and installed the other 2 licences on differing machines okay. This ASUS laptop with Windows 10 Starter keeps saying Remove incompatable applications. F-Secure Safe. I had a previous version of F-Secure safe but purchased it like a new customer rather than renew. I…
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Problem purchase F-Secure Total
Hi, i want to purchase your offer F-Secure Total, but when i enter my email in my order information, it raises a message that says that the email i entered already exists and i should log in into my account and purchase inside of it. But when i enter my account i only see F-Secure Safe and nothing else, and in this case i…
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F-Secure Safe and F-Secure Anti-Virus
Can someone tell me what's the deffent between F-Secure Safe and F-Secure Anti-Virus?
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Just wanna say thanks to Kristian.
Thanks
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Cannot upgrade to Total
I am dissapointed that F-Secure makes it impossible to upgrade from Safe to Total. If I make a new account I can get Total for 2 years for $170 and the 'free' WIFI router. After wasting a good part of an hour I finally stumbled onto an upgrade option but I'm only offered 1 year and no router. Last time I renewed I had to…
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Robot captcha
I keep on getting mail and stuff from something called robot captcha. Google tells me this is a virus, why doesn't f secure delete this?
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Re: Already paid
I have paid and got confirmation that you have recieved the payment. Stop sending me warnings that my computer is no longer safe. Stop this at once or send me my money back.
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Install fails and Not Installed
I have 7 Not installed... Ultralight core Deepguard DB Universal System Scanner Virgo update Lynx win64 Oneclient SAFE upgrade and 1 Failed... Capricorn I have rebooted many times with no success. I also downloaded fsaua-reset and ran it in administrator with no success. Help!!!
