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No connection Safe install on 30% download
Hello i have problem with install of Safe. Download instal exe is OK but when i try to install it, everytime on 30% download it say no internet connection. Win 10 last build, all drivers update, i5 , 64 GB RAM, no other antivirus installed. Any idea? All other comunication or downloads/installation is no problem. Thx for…
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Licence key
Hi, During a reset on my PC I've lost my F-secure installation and the email with the licence key, how do I get a copy? Thanks Mile
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Changing product
I used to have F-Secure Safe, but now I want to go for F-Secure Total. But I cant buy it! When I go to the payment part I have to log in (again) and I automaticly get F-Secure Face, not F-Secure Total. I tryed to uninstal the whole thing, but it seems to be linked to my email...and I dont want to change that just for a…
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Subscription renewal nagging but paid for renewal
Your solution does only work if I have the key, but i have not got any the key from Cleverbridge. What to do then? Subscription already renewed one week ago, but I still get popins saying I soon must renew my subscription. This must be a bug in system?
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I cannot download any .exe file!
Hello Since I installed F-Secure SAFE for win10, I couldn't download some exe, msi and other installation files from internet. Here are some examples: A VPN Software of my college: https://ccnet.ntu.edu.tw/vpn/Download/ps-pulse-win-9.1r1.0-b607-64bitinstaller.msi Mega Syn for windows: https://mega.nz/sync Jdownloader:…
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F-Secure Sage hangs on configuration step
I am trying to install f-secure safe on may Macbook Pro, MacOs Mojave 10.14.5 After I login and click continue it gets stuck showing "Just a Moment" on screen and a spinner keeps spinning for hours. I cannot finish setting it up. Please help...
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E-mail Protection For Home User ?
Hi, I am new to F-Secure SAFE. Just curious to know if it protects me from e-mail attacks, such as junk mail, on mail clients like outlook or will scan email traffics on ports such as 993, 465 as I didn't see relevant options in settings. I am a heavy user of email. Would be grateful if someone could tell me. Thanks.
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Security Suite Reports
I got the following report, it is the same as several reports I get that comes from the automatic scan, ran a scan manually and got no hoarmfull files found. I do not know what to do with this information. Is The bullet related to the link? CustomRefresh.wim is a file to be kept for refreshing windows. Please advise on all…
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F-Secure Blocks Games
I play Steam's sometimes it's showed Application load error 3:0000065432 Because of F-Scure I need put the game folder to exception list.
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GSETUP.EXE ?! Safe can not remove. Solution?
Safe can not remove harmful gSetup.exe ?! Is there a sulution?
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What can be uncovered about this suspicious URL contained in a text?
This was sent to me randomly. I've been suspecting my girlfriend has been spying on me for while now and I finally am seeking answers. "Maggie" happens to be somewhat of a friend of my girlfriend. And it does seem to be her number.
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My F-Secure questions
Hi, I'm finding the My F-Secure portal a little difficult to use. First of all, it is so slow that I try my very best to stay away from it (it's not uncommon that a single page takes 10-20 seconds to load). Why is that? Secondly, I'm trying to figure out how to change my account information. I have an old billing address…
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Cancel my F-Secure SAFE Subscriptions
I can't seem to do this anywhere in the online interface just loads of options to renew. Please cancel my account affective immediately.
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I cannot add exclusions to Deep-Guard
I cannot add exclusions to Deep-Guard. When i try to add a file or folder it doesn't show in the list. More than that, when I close 'App and file control' I cannot open it again and only killing the process in Task Manager helps me to open 'App and file control' again. I think it's some sort of bug.
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Internet Banking problems
F-secure seems to have got rid of the possibility to email support, and given that I work during the day and cannot chat/phone during their limited hours, I am forced to post here. For ages I have been having problems with the online banking protection of F-secure. It fails to turn off after leaving online banking, fails…
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SecuRom
Hello everyone, I have received a presentation cdrom and when I started it, deep guard prevented the starter program do run the cd and provided me with the following link https://www.f-secure.com/v-descs/w32_malware.shtml So I contacted the company who sent the cd and they got in touch with there vendor who claim that the…
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"My F-Secure" issue
Hello, I think that there is an issue in My F-Secure. It indicates that my key is valid til 01.29.2020 but F-Safe GUI indicates the exact end date : 06.25.2020 ! What can I do ?
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How to recover account from old HDD?
So in short I have following problem. My old father has bought F-Secure license for his laptop. Now he has no idea how he has made it, meaning no recollection what email, passwords etc he has used. Now he had unfortunate thing that his laptop got fried in thunderstorm, plus multiple other devices. He bought "new" second…
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Application.BitCoinMiner
Hello, When I read the explanations of this threat here : https://www.f-secure.com/sw-desc/application_bitcoinminer.shtml , I cannot understand how I can be sure that the parameters of my F-Secure Safe are good for automatic removal of this threat ? Can you help me ?
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Don't have a Virus Scan on my IPad, anybody please help me.
I can't scan for viruses on my IPad do I uninstall this version and try again and how do I uninstall as well?.
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Android permanent notification icon
The permanent notification icon of F-secure SAFE is a much disccussed topic on these forums. Still I could not yet find a satisfying answer. Also not in "About notifications in SAFE for Android" My question: Which notification to Disable in the app notification setting (off the 13 options) to get rid of the permanent one,…
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Re: F-Secure Safe and F-Secure Anti-Virus
Well, here's a question: I'm using 'F-Secure Anti-Virus' on my MAC, but I read on F-Secures website and on this thread that it's only compatible with Windows? I'm using MacOS 10.13.6 (High Sierra). How is this possible? Is my Mac properly secure?? 😬
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Help! Charter Security Suite Uninstalled Itself?
The other day my Charter Security Suite did some kind of critical update, told me to restart my computer and I did. Upon rebooting I noticed the icon for it in the Windows 10 start button was gone. The icon for it under "show hidden icons" on the task bar was still there, however clicking on it did nothing. I then got a…
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Problem ?Exploit? with mobile security
Severalt apps are blocked with mobile Security. Apps can be accessed by hitting the "allow" button several times and after that hitting the "forgot pw" button. All blocked Apps can be accessed after that without any restriction. This was discovered by my 11 Year old son within a Huawai P-Smart 2018 /Emui 8.0/ Android 8.0.…
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How many licences for 3 PC's and 2 smartphones with TOTAL Security
Hi, I have searched for an answer quite some time. I want to secure 3 PCs and 2 Android phones of 3 users. Is the 3 license package sufficient or do I need 5 licenses? Does the license model count users or actual devices? Thank you Matthias
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key is not working
I purchase fsecure on line and installed on my PC few months ago. because of some malfunctioning of PC i format my PC and tried to install fsecure. but it message that the key is wrong. Please send me the solution. XXXX-XXXX-XXXX-XXXX-XXXX Edited: PII removed
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How my website impact if browsing is not safe?
Hi, My website indiaflowermall.com that checked with google safe browsing tool its show "No unsafe content found"what impact of harm if they show another message? how I can make my website safer any advise welcome.
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protection malfunction
Hi sir, Today I installed f-secure safe antivirus 2nd time in my pc after 5 min the error occur " protection malfunction . please restart pc " .I had restarted my pc atleast 5 times but the result is same . I got same error again and again so please help me as soon as posible
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Safe and banking protection with Firefox 64 bits
Hello, I wonder if the problem of no bank protection on Mozilla Firefox (67.0, 64 bits) is not related to the fact that the F-Secure extension was enabled. Because F-Secure is only in 32 bits. Since the reinstallation of F-Secure, I have not reactivated the extension for Firefox, and bank protection works. Just an…
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kids protection
Hi - I've just got this through Virgin and I'm unclear if the kids protetion does anything besides provide a custom browser that can be content- and time-limited? in which case the time restrictions, bedtime, etc would only apply to using the F-Safe browser? which....is pretty useless if that's the case?!
