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Guest mode on Android
Hi, I have many licenses for all of my Android devices including 2 for my kids' Moto G5S Plus mobile phones. Both are running the latest available stock ROM (7.1.1 patch level June 2018) with the latest version of F-Secure SAFE and enabled parental control. Being a satisfied customer I really thout that properly configured…
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Freebox or other Internet boxes Installation (France)
Hello, does F-Secure support being installed on a Freebox (in France) or other similar Internet boxes ?
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Crash during scan
Well Hello UKKO, i have had your product since January and i've been busy with work etc. I already once tried your support and they only tried to delete and reinstall the F-Secure software. Well the problem is that my computer crashes every time, i mean crash crash, computer shutdown, no bluescreen. i use your scan, no…
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Browsing/Banking protection not triggering on Firefox
Hi, F-Secure Browsing and Banking protection is not triggering correctly. I am experciencing these issues especially on Firefox. Whereas on Edge it works on every site and every time, on Firefox Banking protection bar appears mostly for the first time only and then totally shuts down. After a Windows reboot problem is…
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2nd device can't be protected
I want to protect my android but get the message: 0000-686f134bac564902 What does this mean?
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Virus PUP not discovered by F Secure
Something like a PUP is interfering with my google searches and no anti virus service has been able to detect it, including from an FS scan. Symptoms: 1. I have something appearing and disappearing on my task manager called "COM SURROGATE" and keeps reappearing no matter how many times I end the task. As many as 4 in a row…
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Updates not being installed
To my horror I am getting a message to say that my F Secure protection is not up to date and I can see that ceratin updates have failed to install on my Windows 10 Toshiba laptop. How do I rectify this please? Many Thanks
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How can I change e-mail addresse in the account info?
Hi! The account settings is only letting me change password, not e-mail. I'm switching e-mail boxes and the one currently in the account info is going to be deleted. So how can I change my e-mail?
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F-secure SAFE - Manual Scan - Freezes Computer.
The Computer freezes when performing a manual scan. It gets to 10% or 20% and then freezes. It is not responsive at all. I can do nothing so have to perform a hard reset using the power button. It fails whilst trying to scan memory. Usually this is svchost.exe on various PID numbers. I captured the PID numbers prior to the…
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i can't get my f secure to do a security check
I have F Secure and can't get it to do a security check. Could you help me. Mrs Agnes Anderson
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MY SUPERSAFE BOOST DOES'NT WRK
i HAVE TRIED TO ACCESS MY SUPERSAFE BOOST USING MY LOG IN DETAILS BUT IT WILL NOT RESPOND
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remove Aclassigned.info
how to remove aclassigned.info, F-secure scaned my pc but it is still there, could someone shed some light on?
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Re: F-Secure Mobile - How to remove notification icon
Hi all This occurs for me only after upgrade to Android 8 (it does not show with 7 and lower). This on more than one device. It is possible, that Android 8 simply does not handle running background apps the same as version 7. The "Screen Overlay" Function unfortunately does not help with this. Disable notifications of my…
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Downloading in Africa
I purchased F Secure Safe over 5 years ago in the UK. Recently I moved to Uganda with a new computer. How do I download F Secure Safe in Uganda. I still have two unused licences? Thanks Malcolm
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How to download F-secure Total?
I want to download F-secure Total, but I seem not be able to, because I have had a trial subscription to SAFE some years ago, and the F-secure webstore just keeps nagging that my trial period has ended. What should I do now?
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F-Secure IS and Winscribe VPN: compatibility/safe to use on same machine (Win 8.1)?
hi Im running F-Secure IS on one of my (older) laptops (msi GT72, i7, GTX 970M) with Win 8.1. Now i would like to install (3rd party) VPN software from Windscribe (paid/full version). My question: should i expect any problems when running both programs on same machine (compatibility)? thx a lot and greets from germany!…
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The 'Ultralight' hoster taking up >50% CPU
Dear all, Anyone else encountered problems with the 'Ultralight' hoster eating away your CPU? I have a desktop with an i7-7700k 4,9GHz CPU, sometimes my pc starts to stutter and looks like if you're typing in delay. Since the name is Ultralight hoster I would expect the program to run flawlessly in the background without…
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Event log Update after Update 17.4
Since the update to version 17.4, I can not delete the event log anymore. Does anyone have any idea how to delete the log?
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Bots
I received this message now when visiting a website I have historically visited a lot. I am not sure what the do withe F-SECURE SAFE in order to get through this obstacle and use the website. Any insight would be helpful. Error on website: " As you were browsing _______ (website taken out for privacy) something about your…
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SAFE Family Rules App Control sync time?
I' ve recently installed SAFE on my sons android device. App Control is set to automatically block new apps. How long should it take before I can see a newly installed app in the remote login to change its status from blocked to time limit?
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repeated warning for update
Everytime I start my computer there is a warning that F-Secure must be updated. When I accept to update it says that this is already done. How can I stop these warnings?
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Code
My wife bought me a account on f secure. On her phone She is also using here email. She never got the code f secure safe. Money drawn, no code
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Something went wrong
Hello there, I haven't been able to log onto my fsecure for a few days. Can you help? This is the error I am getting: We apologize for any inconvenience. We are already working to fix the service. Please try again later and if you still cannot log in, please contact support. The following code helps us to resolve your…
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F-secure does not start scanning
L.S., Coming back from holidays I noticed that the F-scecure icons were disappeared from my hidden icons box. Also the manual scanning does not function any longer (update virus profiles etc. works fine). Any clues what is going on? Sincerely yours Wil Tamis Warmond, The Netherlands
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F Secure Safe not blocking inappropriate material for my children
HI all, Anyone else having the same issue as me which is, on my daughters mobile if you search "sex" on google then click images it loads up a load of images which are not to bad then click on one of the images it will load to its own page then click on the image again and hit the visit website button that appears in the…
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Riskware Risk
Riskware detected on my phone then I deleted the apps. The riskware was 2 modded Kiks and avast found a ad in them both called "mixpanel" that said it let you watch users inside the app. So is riskware a spy virus? Can these type of apps steal files from your phone like gallery pics, SMS, Ect or only spy on you inside the…
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download onto this new computer
I have SAFE and FREEDOME on my old computer, I would like to transfer it to this one.
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Problem to install F-secure SAFE with Windows 7 SP1
Hello! I need some help to install F-secure Safe on my computer. I use windows 7. I have a error message: installation failed I haven't antivirus software install. I'm french and it dificult for me to translate my problem. Thanks for your help
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Settings all messed up in Safe Browser
I messed up my settings in Safe Browser and I can't find the settings menu anymore to cancel the changes I made. When I start the browser, all I get is a white screen. Samsung A3 (2016), Android 7.0.
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Sticky notification on android 7 Samsung S7
I have a sticky FSecure notification on my Samsung S7 Android 7 phone. No way to get rid of it. I don't even know what the app is trying to tell me. Expanding the notification gives no clue what the alarm is about. On F-Secure settings I a see an exclamation mark where I am suggested to switch to Safe Browsing. Could this…
