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F-Secure Safe Android / Guardian for kids / Major Bug
Hi, I was trying to contact support but chat was closed, so decided to publish it here. The same issue will be sent over tomorrow to support team directly. I have installed F-Secure Safe on my kid's phones ( Huawei P10 Lite and Huawei Y5 ). Everything was working in a correct manner, but suddenly I have discovered that…
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F-Secure SAFE for Mac Browsing Protection broken for Firefox v57 (Quantum)
F-Secure SAFE version 17.1 (16230) for macOS Sierra (10.12.6) Browsing Protection extension for Firefox is broken in latest Firefox v57 a.k.a. "Quantum". It does not fulfill the new Firefox addon requirements and therefore it is marked as "legacy extension" and disabled by Firefox. Versions of "Firefox Quantum" have been…
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Compatibility with Hyper-v in Windows 10 Anniversary Update 1607
F-secure Safe blocks hyper-v virtual machines from starting in Windows 10 Anniversary Update (via the local hyper-v feature built into Windows 10) unless you enable deepguard compatibility mode (i.e. decrease the level of system security). Please could you fix this to make F-secure Safe compatible with Windows 10…
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Firefox 64 bit
I just wanted to ask when (or if?) will F-Secure Browsing Protection addon support 64 bit versions on Firefox? When I try to install 64 bit Firefox I always notice that Browsing Protection disappears from my addons. It would be great to have your addon on 64 bit browser too.
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F-Secure videos by product/function
Internet Security Internet Security(2013): http://www.youtube.com/watch?v=aUck0vzhxz0 Online Safety: http://www.youtube.com/watch?v=Kmrxt6XgdcE Browsing Protection: http://www.youtube.com/watch?v=qbLHgrhQmCQ Banking Protection: http://www.youtube.com/watch?v=37tpd_yBa-U Parental Control:…
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My SAFE experience
I am a beta tester for F-Secure, but have just transferred one of my devices to F-Secure SAFE. To test out the installation, I thought I'd try to be 'difficult', so after creating my account and logging in, I tried to download and install FSIS without first removing the beta version. Upon entering my device name, I…
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Security products that complement F-Secure AV/IS
Have you ever wondered if it's enough to use an AV/IS (Anti-virus/Internet Security) product? "Yes", keep reading. "No", keep reading ;-) Personally I think F-Secure(FS) provides great protection, but my interest for security in general has led me to also use a couple of other products that uses different techniques to get…
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Is F-Secure AV/IS too expensive?
For several years F-Secure products have been considered too expensive by many people; particularly those posting on security forums. However, looking at retail prices, F-Secure may be considered a cheap alternative compared to other vendors. The vendors chosen in addition to F-Secure were those having a considerable…
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Forgot my anti theft password
Hi here is my SR ID: 1-561660206. I have provided you guys with all the other details already and have not yet received and assistance. it urgent that i can swap my sim's. and all that other #unlock# and #reset# from the other number does not work.
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FF 5.0 & Browsing Protection
Hi! Firefox 5.0 has just been released. As usual when new version is released, browsing protection is not supported. Is there update coming soon? Thanks!
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F-Secure blocks internet on WiFi network switch macOS Sonoma
F-Secure seems to block internet access at least for browsers (Safari, extension installed; Firefox, extension not installed) when my Macbook switches from a secure known WiFi network to another (home → work). I just installed F-Secure (Version 19.9 (63790)) on macOS Sonoma 14.6.1 and found this behaviour. Connection is…
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new F-Secure app and Safe Online from ZIGGO
Ordered Safe Online L on May 18, 2023. (ZIGGO ) Safe Online became active on February 28, 2024. Until today April 18 2024, it worked properly. On July 18, 2022, I took out a subscription to ID PROTECT (password vault) from F-Secure. Today, April 18, 2024, we received an email from F-Secure stating that the ID PROTECT app…
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Mac - Secure browsing - Privacy
When the privacy setting "Allow deeper analysis" is turned off, the secure browsing functionality stops working. The checkmarks are grey and show "This site has not been analyzed yet". This is with any browser on the Mac, F-Secure version 19.1. Also tested on Windows, there the secure browsing keeps working with the "Allow…
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Safe Browsing Extension is now available on Safari for iPhone and iPad
Hello F-Secure users, We are glad to inform you that we have launched a new extension of Safari for the iOS device to provide better protection for all iPhone and iPad users. The new browsing extension can be enabled on Safari; hence, you will be protected when using Safari on your device with banking and browsing…
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Rookie error
On my Secure Browsing and Banking page it says "This feature automatically blocks websites that may try steal personal information ...". This is incorrect English and should read "This feature automatically blocks websites that may try TO steal information ...". This is the kind of mistake that normally alerts me to scam…
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MOZILLA JUST BLOCKED F-SECURE EXTENSION
Apparently some ~terms~of~service were violated. I have been using this superior security suite for over 20 years and with Firefox for 3 years. I will have to switch back to an inferior browser that invades my privacy until this get fixed. PLEASE FIX THIS ASAP.
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How do i kill the constant nagging to install the browser plugin
I really am sick of this insane browser plugin stuff It does block completely safe sites and even meddles with downloads and more annoyances The problem is this f-secure monster constant keeps trying to force install these monstrousities I am sick of being locked out of my local nas, because it does not have https so what…
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How to reduce number of devices on F-Secure TOTAL
I am disappointed that it is... not clear or impossible to reduce the number of devices one is paying for (e.g. from 7 to 5) not clear how to change from TOTAL to SAFE I am paying for 7 devices and my renewal is in 12 days. How do I downgrade to 5 devices? This should be as easy as clicking an option. Not having to look…
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Memory scan shows 0 files scanned
After latest Ultralight core update ( September 16, 2020), whenever I scan my PC, Memory scan says "0 items scanned". Does anyone else has the same issue? (Win10 Home, F-Secure Safe 17.8 [4.30.8078.0/SAFE]
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Is the current F-Secure Safe 17.7 compatible with the latest Windows 10 May 2020 update ?
Hi ! I have just made a clean install of the newly released Windows 10 May 2020 (also known as 2004) on my family's computers. Is the current F-Secure Safe 17.7 fully compatible with this latest version of Windows ? Or should i wait for the 17.8 release ? Thank you so much for your support and to the whole F-Secure team…
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My F-secure and upgrading to Total from Safe
Despite all efforts there is no option to upgrade from Safe into Total from My F-secure pages. Despite what ever has been written in these support pages it just does not work. I have still wanted to buy the Total and did it from you webstore but I still cannot upgrade as there is account existing with my email…
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Phishing Threat
Hi, I recently received an threatening email with a pdf attached. The email had valid, but old, banking information and my address and telephone number. The phisher claimed to have my browsing history and contacts. I have changed my email password and bank account, and am in the process of shutting down that email address.…
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Service enabler update for SAFE PC
On 22 October 2019, we have released an update that resolves an issue in our licensing system and how the deletion of accounts is handled. With this update, SAFE PC clients now recognize when a subscription is no longer valid, and such subscriptions cease to work. Please find detailed information about this in the KB…
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Problem with shell extension after 17.6 update
After installing 17.6 (4.10.2187.0/SAFE) update from Elisa (Elisa Turvapaketti) this week I started to get strange issues like: - Directory Opus file manager crashes when double clicking video files, DO resports issue to be in FsShellExtension64.dll - Start menu (right click) Computer Management and many other tools don't…
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Time limits on Android
Has anyone experienced F-Secure SAFE parental control time limits ever working correctly? I have tested time limits on various devices - at the moment my children's Moto G5S Plus mobiles - both would use for example Minecraft for an hour or even more if I have set parental control time limits to 15 minutes. And yes, I have…
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F-secure stops using Roblox - "Initialization error 4"
Hi It seems like F-secure is currently preventing my son from playing his favorite game - "Roblox". Upon start-up he receives the error message "Initialization error 4". Anyone having experienced the same or knows a workaround? Very thankful for any guidance on this /Markus
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Banking Schutz funktioniert nicht mehr
Hallo, seit einiger Zeit funktioniert bei einer meiner Lizensen der Bankingschutz nicht mehr. System: Windwos 7 64bit Die obere Einblendung wird beim aufrufen einer Bankseite nicht mehr angezeigt. Das Symbol in der Taskleiste ist jetzt auch schwarz und nicht mehr blau / weiß. Beim Klick darauf passiert auch nichts mehr,…
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how can i stop the renewal popup, it is driving me mad
can somone please tell me how to stop the renewal popup notice from happening repeatedly every day. this started 44 days before my subs run out an now, at day 22, with 40 minutes wasted to customer online support where it was repeatedly explained to me that people like this feature and i could just click it away (i…
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F-Secure SAFE and KB4056892
F-Secure SAFE and KB4056892Using F-Secure SAFE on Windows 10 Pro (v. 1709); MS released the KB4056892 critical security update which fixes the Intel CPU Problem. MS adviced asking the Antivirus manufacturer to ensure that there aren't any compatibility problems. Are there issues? Or am I safe to update?
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I had to switch off Banking Protection
Hi, I have now used F-Secure SAFE about a month and today I had to switch off Banking Protection, why? Because it is hightly anoying when I have multiple tabs open and I need to find payment details from another tabs. Banking Protection green banner is sliding over the tabs constantly. Could you PLEASE make that feature…
