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Changing my e mail address in f secure safe settings?
Hi I hope I am in the right place? I wish to change my e mail address in f secure safe settings but I cannot find an option for doing this, can anyone help please. Thanks
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Subscription renewal fails and reinstall also fails with “No Internet connection”
Out of our two Windows machines the other got a new SAFE subscription renewal automatically (after a reboot), but the other one never did. Forcing a “Check for updates” reports success, but continues to list erroneously “Your subscription has expired”. Trying to reinstall from a package downloaded from My F-Secure results…
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Why is renewal more expensive than a new subscription?
I wanted to update my F-Secure Antivirus subscription today, but noticed that a 1 year renewal (€49.90) costs more than a new subscription for one year (€39.95). This makes absolutely no sense to me? I've been using F-Secure for 6 years now; is this how loyal customers are rewarded? Is there any reason why I should not…
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How do I see if a scheduled scanning is currently going on?
One of my biggest pet peeves related to antivirus programs is that they do not always tell me clearly what they are doing at the moment, it's especially annoying if they're taking a lot of resources. I find FS otherwise really good but I can't find a way to check if there is currently a scheduled scan going on. There's…
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Persistent renewal requests
I renewed my F-Secure subscription on 3 January 2017 for three computers and almost every day, I receive rnewal notices, now with imminent expiry, on all three. I enter the key and the message tells me the subscrition is valid until 31 december 2017, then next day, another renewal notice. How can this be resolved?
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Is that App for free?
Hi. I loaded the App from AppStore without any information about a price. Is that for free? Or a test? Or an abo i have to pay for? How mutch Is it and if its not for free how can i cancel? cant find any contact. Who can help me? regards, claudia (sorry for my bad english....)
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NOT ANSWERED: Reminder about your privacy policies and principles - Excluding Files or Folders in ma
Hi, for my company (and many others) it is very important, that I do not store data to 3rd party clouds, but with the macOS Version and your privacy policy I cannot ensure that: "Unknown executables can be sent to Security Cloud for scanning. These files will be scanned for malware, and discarded immediately if clean.…
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Inconsistent results with F-Secure for Mac
Hi all, first post here. I'm a happy Freedome user on my Macs and Android devices and I trust in F-Secure's expertise, that's why I'm a little bit shocked after learning that the Mac version of the antivirus solution doesn't detect a PUA (potentially unwanted application) widely known for deploying crapware; I'm talking of…
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Problem : Redeem code not working.
Hello everyone. Sorry to post here but the expert chat and support isn't working. Here is my problem, i got a 1 year subscription via a box which instructed me to go on www.f-secure.com/totalbox , but this link exist anymore and when i try to add the redeem code, it's not working either. Does anyone know how to contact a…
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F-Secure Mobile Security
Dear sirs, I downloaded from Google Play and installed "F-Secure Mobile Security" on my Android device. After I accepted the license terms, I wasn't asked for activating, the application stopped working. Every time I start the application, the application stopps working with an arror message "Application stopped working".…
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Exclude objects on mounted volume
Hello, I just struggled for quite a while to exclude a directory from real-time and manual scan, and finally figured out how to do it. There does not appear to be any recent questions on this issue, so I thought I should fix that. I. Issue There is one file that SAFE kept deleting as soon as it was created, citing some…
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Unable to reduce devices and renew
Hi, i have created a F secure account a month ago for the trial session and it has then expired. So now i have bought a new internet package for 1 device, however i am unable to renew it as it says that "this campaign has ended" whenever i try to type in the related info and the code given. i realize that i have to buy 3…
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F-Secure compatibility
Hello, I remember awhile back I went to install F-Secure Anti-Virus for testing purposes and was greeted with a warning about how Xvirus Personal Guard was not "compatible" and had to be removed off the system first. I have not re-checked if this is still the case but would like to know if they are both now compatible with…
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Subscription Key
Hello there guys, I have a couple of subscription keys (1 SAFE, 2 FREEDOME) and I've been trying to activate the retail version but the instructions on the box (and on your site's instructions) do not work - there is nowhere to activate my subscription! It is a retail version, with no campaign code... but even the campaign…
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F-Secure on 100% disk for hours after Windows updates
This is the second time after a Windows cumulative update that I got into severe problems. F-Secure AT LEAST is part of that problem. This time it was on a package of Windows updates including cumulative KB3194798. Currently I am looking at a 100% disk use by F-Secure immediately after starting up my PC. I have spent the…
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Cannot install F-Secure Browsing Addon in Chrome 53!
I dont`t get corrupted massages, like i have seen posts here before. The Browsing Safty program said that it was not installed correctly, and i was not able to install it on the browser, even manually. When installing manually by dragging it to the chrome browser, it said that this website cannot install the plugin. No…
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Windows login issue [Solved]
Following a recent update to SAFE some customers on Windows 7,8 and 10, are now experiencing login failure which means they are now accessing the windows through a temporary account. We are currently investigating the cause and will issue an automatic update to all affected users shortly. Please rest assured that our…
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Finding the license key of a newly bought SAFE product
Hi, I bought the SAFE product. To install it, I use a custom installation system provided by a third party. This system uses a two steps approach: first download the binary (without going through "My F-Secure", but directly on http://download.sp.f-secure.com) and then uses a licence key which format is:…
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F-Secure Anti-Virus 2016 - How to integrate for download scans in Firefox DownloadManager (S3)
I want to integrate F-Secure Anti-Virus scanning for downloads in Firefox using the Firefox addon DownloadManager (s3). In this download manager there is the possibility to call an external Anti-Virus program to handle over the download file for virus checking. Therefore it asks for several properties of the executable of…
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Removing Norton AntiVirus from F-Secure Safe
Hi my name is Nam. I recently purchased F-Secure SAFE and have installed it on my PC but it seems to be having problems deleting Norton AntiVirus. It basically says "Please Wait" while we remove Norton Anti-Virus and loads to 62% and then just stays on 62%. Is there any solution to this problem or anything I can try to…
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Unable to renew second subscription
First I want to express my disappointment with F-Secure support. I've now got 2 support requests open (the first I've ever opened with F-Secure) concerning seperate issues with my subscription. I won't go into the details of my first that's now 4 weeks old and untouched, but my second is what I'm posting here in hopes…
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F-secure will not install on windows 10. Help please!
I am in need of help in understanding the install process. I have uninstalled all security software, ran wise reg cleaner, ran autoruns, and removed all infections from system and all remnants of all from registry. Windows 10 is up-to-date and used revo uninstaller to uninstall and also used geek. Have rebooted many times…
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F-Secure blocks my website
Hello, I've created on the site CUCCFree an online server . I have programmed with HTML and PHP . When I was about to enter the site , the Malicious Website text came . Can someone help me? The page is bienenos.cu.cc . Before that I had the same page with the invalid realcraft.cu.cc domain . Since nothing harmful was found…
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Installation problems with Battle.net products
Hello, This week i bought the new game from Blizzard entertainement "Overwatch" on my pPC. When I started the setup for the required launcher (Battle.net) the installation did not work past the Windows authorisation pannel. I contacted Blizzard entertainement but could not solve the problem. They mentioned however, that my…
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re-install F-secure safe
I have formate my computer. And of course everything is gone. Now Í want to reinstall F-secure safe. This seems impossible. I don´t know what to do. Greetings Monica
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how to change my f-secure email?
Hello, I am in the process of losing access to my current email address, and am changing all the services I use to a new one. How can I change my f-secure email?
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provisioning message service
Is this provisioning message service part of android 5 or some kind of malware or trojans. My F-Secure Safe react for this. Is this false positive or what. I have new device Huawei Mediapad M2 8 . Do I need to be worry about that?
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To check if your Windows PC computer is infected with Viruses, Malware, Spyware etcs....
Methods:- 1. Update your antivirus software .... For example F-Secure etc... 2. Do a full scan on your computer. 3. Download Malwarebytes Free version from www.malwarebytes.org. After installing Malwarebytes. Do a Custom Scan. *Tick All and C Drive. 4. Download Hitman Pro. To do cloud base scanning.…
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Renew SAFE but with less licences
Hi, I am hoping you can help me. I need to renew my subscription for SAFE. I currently have 5 licences but only actually need 3. I was hoping on the renew page I would be able to choose different packages but can't. I also hoped that i could buy a new 3 licence pack but when entering my email address it tell me to log in…
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BSOD after installing newer version of F-Secure Safe in windows 10 education laptop
Hi there, I have F-Secure Safe installed in my laptop which is a Windows 10 Education system. The laptop is a Toshiba Satellite P50-B-10V model with Intel i7-4710HQ processor, 16 GB or RAM and 1TB Hard Disk. F-Secure safe used to work without problems previously but the last upgrade that was offered causes BSOD with…
