Issue:
How to create a Real-Time Scanning or DeepGuard exclusion for a file or folder for Elements Endpoint Protection for Computers or for Servers when the SHA-1 of the application changes with each update?
Resolution:
You can exclude a file or folder from all security measures by following these steps:
- Log in to the Elements Security Center: https://elements.f-secure.com/
- Click the See more details link under the product category Endpoint Protection
- Go to the Profiles page
- Choose the Computer Protection or Server Protection profile which the device is using
- Go to the General settings page
- Scroll down to the Exclude folders and files from all security scans section and click Add exclusion
- In the Path field add the:
- Full path for the application if you want to exclude a specific application
- Folder path if you want to exclude a folder and its sub folders
- Click Save and publish
Note that you can use wildcards when creating the exclusions:
For example: C:\Users\*\AppData\Local\test\
This would exclude the AppData\Local\test\ folder and all its sub folders for all users.
If you want to locally on the device itself create the exclusion:
- Open the PSB Computer Protection or Server Protection user interface on the device
- Go to Settings
- Go to the Malware protection settings page
- Click view quarantine (enter administrator username and password if needed)
- Select the Excluded tab
- Click Add new
- Add the file path or folder path
- Click OK
Article no: 000007319