When user tries to login to the Elements Endpoint Protection portal or Elements Security Center, user receives a "no active subscription" error notification.
This can happen if you are logging in with multiple F-Secure accounts on the same computer and old cached data is saved in the browser. It can also occur if you have an F-Secure Business account that is not directly connected to an account in the Elements Endpoint Protection portal.
For situations with multiple accounts:
If you have trouble using the normal login, open the browser incognito mode and login to the Elements Endpoint Protection Portal.
- Click on the user icon on the same page you get the error
- Select to logout
- Login with your F-Secure Business account credentials and select your Elements Endpoint Protection account
If you suspect that your login credentials are not connected to an account in Elements Endpoint Protection Portal, please contact support and provide the login name that you're using as it needs to be checked by F-Secure Customer Care.
Article no: 000009994