PSB Computer Protection user interface breaks after setting http proxy settings - F-Secure Community
<main> <article class="userContent"> <h3 data-version="2" data-article="000017944" data-id="issue">Issue:</h3> <p>There is an issue with the Computer Protection UI after setting an http proxy in the program settings.<br>The proxy was set with the following format: <b><a href="http://username:password@<IP-Address&gt" rel="nofollow">http://username:password@<IP-Address&gt</a>;</b><br><br>After setting the proxy address and closing the <b>Settings </b>window, the F-Secure icon goes missing from the system tray. It is also no longer possible to start the F-Secure product interface from the Windows start menu or desktop shortcuts. A reboot has no effect on the situation.<br><br>A similar problem happens when the proxy address is configured in the PSB portal to a settings profile. F-Secure icon remains visible, but the UI does not open.<br> </p> <h3 data-id="resolution">Resolution:</h3> <p>PSB Computer Protection does not as of yet support authentication for proxies, so the address including username and password is invalid. This feature is planned for a future release but as of 2019-11-18 there is no confirmed estimate for when it would be implemented.<br>The reaction by the product interface was identified as a bug and corrected in version 19.8 of PSB Computer Protection. If you are running this version or later and experiencing the same issue you need to open a support ticket. </p> <p>Article no: 000017944</p> </article> </main>
