PSB portal shows overall protection status as disconnected or not yet connected even though Freedome for Business is working fine - F-Secure Community
<main> <article class="userContent"> <h3 data-version="4" data-article="000008201" data-id="issue">Issue:</h3> <p></p><ul><li>The <b>Devices</b>-list in the PSB Portal shows overall protection status for a device as <i>Disconnected</i> even though <i>Last connection</i> is within 7 days</li><li>After installation, the device status in the PSB Portal <b>Devices</b>-list remains set to <i>Not yet connected </i></li></ul> In both situations, the Freedome for Business-application seems to be working normally on the device. Protection is set to <i>On</i> and the subscription shows <i>Active.</i> <h3 data-id="resolution">Resolution:</h3> <p>An interrupted connection between the application and the PSB Portal could be resolved by reinstalling the product.<br></p><ol><li>On the device, uninstall Freedome for Business</li><li>Remove the device from the PSB Portal <ol><li>Log in to the PSB Portal</li><li>Go to the <b>Devices</b>-page</li><li>Go to the <b>Mobile devices</b>-tab</li><li>Select the affected device from the list using the checkbox on the left side of the device name</li><li>Click <b>Remove device</b> from the options at the bottom of the page</li></ol></li><li>Perform a new installation of the product</li></ol> If the issue persists after the reinstall, contact F-Secure Customer Care <a rel="nofollow" href="https://www.f-secure.com/en/web/business_global/support/support-request#productGroup=For%20Business">here</a> for further assistance. <p>Article no: 000008201</p> </article> </main>
