Unable to import multiple mobile devices from CSV-file to Elements Endpoint Protection portal - F-Secure Community
<main> <article class="userContent"> <h3 data-version="5" data-article="000020150" data-id="issue">Issue:</h3> <p>I get the following error: "last name is not valid / The phone number is not valid", when trying to import multiple mobile devices to Elements Endpoint Protection portal for Freedome for Business, PSB Mobile Security or Elements EPP for Mobiles (Mobile protection) installation. </p> <h3 data-id="resolution">Resolution:</h3> <p>Make sure you are importing the details in the following CSV format:<br><br><b><last name>; <first name>; <phone number>; <email>;</b><br><br><b>Note</b>: Phone number needs to include the +area code. Example<b> <+358501234567></b><br><br><u>Example CSV content:</u><br><br>Doe; John; +358501234567; test@exampledomain.com;<br>Doe; Jane; +358401234567; example@testdomain.com;<br><br><b>Note:</b> It is recommended to use a text editor which preserves the original encoding, such as Notepad. Using some other editor that doesn't preserve the original encoding can break it.<br><br><b> </b></p> <p>Article no: 000020150</p> </article> </main>