Elements Agent installation fails with "Something went wrong" error - F-Secure Community
<main> <article class="userContent"> <h3 data-version="4" data-article="000021127" data-id="issue">Issue:</h3> <p>When trying to install Elements Agent (EPP for Computers or for Servers) in a Windows Server 2019 terminal server but the installation failing with error "Something went wrong"</p> <h3 data-id="resolution">Resolution:</h3> <p>Proceed to check if you can find any information in the server's Event Viewer (application) that indicates this installation error. As an example:<br></p><ul><li>Product: F-Secure One Client PSB 4.10.859 -- Installation failed.</li><li>Windows Installer installed the product. Product Name: F-Secure One Client PSB 4.10.859. Product Version: 4.10.859.0. Product Language: 1033. Manufacturer: F-Secure Corporation. Installation success or error status: 1625.</li></ul> The Windows MSI installer error code 1625 translates to "This installation is forbidden by system policy. Contact your system administrator." You can refer to the <a rel="nofollow" href="https://docs.microsoft.com/en-us/windows/win32/msi/error-codes">Microsoft documentation</a> for the list of MSI error codes.<br><br>You can refer to the <a rel="nofollow" href="https://social.technet.microsoft.com/Forums/ie/en-US/84af2f76-0894-40f8-9b24-9e45a8387748/this-installation-is-forbidden-by-system-policy-contact-your-system-administrator?forum=w7itproappcompat">Microsoft TechNet</a> portal on a list of workaround available to fix this installation error.<br><br>This error indicates that either F-Secure Computer Protection or F-Secure Client Security 14.xx has been previously installed on the computer. The uninstallation of the previous F-Secure product has left some leftover files on the computer which are conflicting with the new installation.<br><br>To resolve this issue: <ol><li>Download the Oneclient-compatible uninstallation tool (<b>Uninstallation Tool for Windows - Client Security 13.x & 14.x, Computer Protection, and Rapid Detection Service</b>) from the <a rel="nofollow" href="https://www.f-secure.com/en/business/support/support-tools">Support tools</a> page.</li><li>Run the tool</li></ol><a rel="nofollow" href="https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe">Here is a direct link to the tool</a> <p>Article no: 000021127</p> </article> </main>