Elements Agent installation fails on a tablet with ARM-based processor like for example the Microsoft Surface Pro X - F-Secure Community
<main> <article class="userContent"> <h3 data-version="6" data-article="000018364" data-id="issue">Issue:</h3> <p>When trying to install F-Secure Elements Agent (EPP for Computers) on a Microsoft Surface Pro X, the installation seems to stop promptly and never finishes. Is it because the product doesn't support the processor?</p> <h3 data-id="resolution">Resolution:</h3> <p></p><p>The Microsoft Surface Pro X has an ARM-based processor which F-Secure Elements does not support. <br><br>Elements Agent for Windows supports the following operating system versions:</p> <ul><li>Microsoft Windows 10 (all 32-bit and 64-bit editions), ARM-based tablets are not supported</li><li>Microsoft Windows 8.1 (all 32-bit and 64-bit editions), ARM-based tablets are not supported</li><li>Microsoft Windows 7 Service Pack 1 (all 32-bit and 64-bit editions)</li></ul> You may find the latest release notes <a rel="nofollow" href="https://help.f-secure.com/product.html#business/releasenotes-business/latest/en/fspsb_cp_win-latest-en">here</a>. <p>Article no: 000018364</p> </article> </main>