Elements Agent installation fails on a tablet with ARM-based processor like for example the Microsoft Surface Pro X

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Elements Agent installation fails on a tablet with ARM-based processor like for example the Microsoft Surface Pro X - F-Secure Community

Issue:

When trying to install F-Secure Elements Agent (EPP for Computers) on a Microsoft Surface Pro X, the installation seems to stop promptly and never finishes. Is it because the product doesn't support the processor?

Resolution:

The Microsoft Surface Pro X has an ARM-based processor which F-Secure Elements does not support.

Elements Agent for Windows supports the following operating system versions:

Microsoft Windows 10 (all 32-bit and 64-bit editions), ARM-based tablets are not supported
Microsoft Windows 8.1 (all 32-bit and 64-bit editions), ARM-based tablets are not supported
Microsoft Windows 7 Service Pack 1 (all 32-bit and 64-bit editions)

You may find the latest release notes here.

Article no: 000018364