Issue:
I am trying to install Elements Endpoint Protection Agent (EPP for Computers and EPP for Servers) on a Windows host and it failed between 80 to 99%.
In fsdiag, NetworkInstaller.log displays the following entry:
*E: MsiMessageCallback: MSI: Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to start. Verify that you have sufficient privileges to start system services.
*E: MsiHandler::RunMsi: MSI returned code 1603
Resolution:
First try these steps:
- Run the F-Secure Uninstallation tool
- Restart the computer
- Open the Windows Registry Editor (regedit)
- Remove the key: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\F-Secure
- Remove the C:\Program Files (x86)\F-Secure\ folder
- Restart the computer again
- Try the installation again with local administrator rights
If the above steps did not fix the issue, follow the workaround below to try fix the installation issue:
- Rename following files to anything else (e.g. vcruntime140_old.dll):
- On 64 bit Windows:
- On 32 bit Windows:
- Restart the computer
If the steps above do not help, there is a possibility that registry key HKEY_USERS\S-1-5-20 doesn't have the required permission for NETWORK SERVICE and fsnethoster is unable to create an entry there.
Follow the steps below to fix the issue:
- Click Start
- Type regedit, and press Enter
- Navigate to and select registry key
-
HKEY_USERS\S-1-5-20
- Select Edit
- Select Permissions
- Click Add...
- Type NETWORK SERVICE (if you are using a non English version of Windows, this name will be different. In German for example it is Netzwerkdienst)
- Click Check Names (the name should get underlined)
- Click OK
- Check Allow checkbox for Full Control (also Read permission should be automatically allowed)
- Click Apply
- Click OK
Article no: 000002638
