Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center (old name PSB Portal). How can the 2-step authentication be reset?
If you do not have any recovery codes saved (default filename is recovery_codes.txt) , ask another administrator to delete your administrator user account and then create a new administrator account for you.
If you're the only administrator, or the others do not have necessary access rights to create new administrator user accounts, contact F-Secure Customer Care for further assistance.
Note: If you are an F-Secure partner with access to the Partner Portal with the same user account, you need to contact Customer Care to have the account removed.
Article no: 000015352