Trying to reset password for the Elements Portal, but I don't get any email.
If you don't get an email message when using the forgot password function in the Elements portal try the following:
- Check that you are using the correct user name or email address.
- Check you have chosen the correct region. Password resets are not sent if you have chosen the incorrect region. (PSB3 requires use of direct https link)
- Clear browser cache and cookies.
- If all login and password reset attempts fail, contact F-Secure Customer Service and they can investigate the issue.
- Check your spam and junk email folders. If you have automatic sorting to different folders, check if the password reset email is found in one of them.
Article no: 000001720