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Why does the error message "Unknown error 3 - contact support" appear after entering the subscription key during F-Secure PSB Computer Protection for Mac installation? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="16" data-article="000016580" data-id="issue">Issue:</h3> <p>Why does the error message "Unknown error 3 - contact support" appear after entering the subscription key during F-Secure PSB Computer Protection for Mac installation?</p> <h3 data-id="resolution">Resolution:</h3> <p>This error can appear if all the licenses are in use for that subscription key. You need to release a license before you can activate the subscription on a new device. <br><br>You can follow these steps to remove a device from the PSB Portal to release a license:<br></p><ol><li>Log in to the PSB Portal </li><li>Go to the <b>Devices </b>page</li><li>Select the device you want to remove </li><li>Click <b>Remove device > Remove permanently</b></li></ol> Now you can go to the <b>Subscriptions </b>page to make sure there are licenses available on the subscription key. <br><br><b>Note:</b> If you have used the <b>Remove device</b> > <b>Move to blocklist</b> option to release licenses from devices, they will be moved to a blocklist so that they will not be able to connect to the portal anymore and take a license into use. To be able to reinstall PSB Computer Protection on these devices, you will need to restore the devices from the blocklist by following the steps below: <ol><li>Go to the <b>Subscriptions </b>page</li><li>Open the action menu on the right side of the license</li><li>Click <b>Restore devices from blocklist</b></li></ol> If the issue is not caused by all licenses being in use or by the device being on the blocklist, make sure that you are using the newest version of the PSB Computer Protection for Mac installation file. You can download the latest installation file by logging in to the PSB Portal and going to the <b>Downloads </b>page. <br><br><br>If these steps do not fix the issue, open a <a rel="nofollow" href="https://www.f-secure.com/en/business/support-and-downloads/support-request">support request</a>. <br><br> <p>Article no: 000016580</p> </article> </main>