When trying to create a new PSB user account in the management portal, an error "the email address is already in use"

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position: absolute; left: 5%; background: white; width: 90%; text-align: left; z-index: 400; border: 1px solid #dfdfdf; border-radius: 3px; box-shadow: 0 5px 5px #dedede;} .open {display: block;} .Footer .col {display: block; width:90%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a, .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} a.dropdown-1-title, a.dropdown-2-title, a.dropdown-3-title {color: #8a8a8a; font-style: italic;} .signin-icon {display: none;} #signin .header-bottom-item.header-bottom-link {margin-top: -10px;} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; 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When trying to create a new PSB user account in the management portal, an error "the email address is already in use" - F-Secure Community

Issue:

When trying to create a new PSB user account, the management portal gives the error message informing that email address is already in use even though the account does not exist in the database.
User has had a PSB user account before but it has been deleted or removed

Resolution:

If the PSB Management Portal gives you an email address in use error message, you can try creating the user account with a "+tag" sub-addressing email address. You can create the account for example with firstname.lastname+anything@domain.com. Anything after the + sign is ignored, so the email will be sent to the correct address.

If you encounter any problems regarding user account creation, clear browser cache and try again.

Article no: 000007893