Issue:
As a user enters the subscription key during installation of PSB Computer Protection or Server Protection, they receive an error message saying "Could not verify the subscription code. Try again later".
Resolution:
Check that all the licenses are not in use.
- Log in to PSB Portal.
- Go to the subscriptions page and check the amount of licenses in use
If all licenses are in use you can remove a previously installed device:
- Go to the devices page
- Click on the white square on the left side of the device
- Click on remove device from the bottom of the screen
- Try the installation again
If the installation still cannot verify the subscription key, empty the list of removed computers:
- Go to the subscriptions page
- Click on the three dots on the right side of the subscription key
- Choose to Restore devices from blocklist
- Try the installation again
Make sure you are installing PSB Computer or Server Protection on a supported Operating System. PSB Computer Protection can be installed on a workstation version of Windows (7, 8.1 and 10) and PSB Server Protection on most versions of Windows Server from 2008 R2 and up. If you try to activate a PSB product on an operating system it does not support, you will receive the error "Could not verify the subscription code. Try again later". For more information on supported operating systems, check the respective product help guides for PSB Computer Protection and PSB Server Protection.
It is also possible that the network is blocking necessary traffic to our services. This community article has more information to help resolve such issues.
Article no: 000002440