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PSB Server Security/Server Protection installation validation fails with error "The specified subscription number is invalid" - F-Secure Community
<main> <article class="userContent"> <h3 data-version="5" data-article="000009666">Issue:</h3> <p>User receives error "The specified subscription number is invalid" after entering the subscription key for PSB Server Security / Server Protection during installation of PSB Server Security.</p> <h3>Resolution:</h3> <p></p><div>The error takes place when you downloaded the F-Secure Server Security (Business Suite) installer instead or from a different PSB portal. The PSB Server Security / Server Protection installation files are portal specific (PSB 1, 2, 3 & 4). You can verify from your license certificate to which PSB Portal your subscription key belongs to.<br><br>Proceed to download the PSB Server Security installation file from the correct portal download page and install the product: <p>EMEA (PSB1): <a rel="nofollow" href="https://emea.psb.f-secure.com/#/public-downloads">https://emea.psb.f-secure.com/#/public-downloads</a><br>America (PSB2): <a rel="nofollow" href="https://amer.psb.f-secure.com/#/public-downloads">https://amer.psb.f-secure.com/#/public-downloads</a><br>APAC (PSB3): <a rel="nofollow" href="https://apac.psb.f-secure.com/#/public-downloads">https://apac.psb.f-secure.com/#/public-downloads</a><br>EMEA2 (PSB4): <a rel="nofollow" href="https://emea2.psb.f-secure.com/#/public-downloads">https://emea2.psb.f-secure.com/#/public-downloads</a><br>EMEA3 (EUSMI): <a rel="nofollow" href="https://emea3.psb.f-secure.com/#/public-downloads">https://emea3.psb.f-secure.com/#/public-downloads</a></p> <b>NOTE:</b></div> <ol><li>A similar validation error can occur if you try to install the older version of PSB Server Security 12.10 using the PSB Computer Protection installer-file as it cannot be validated with a PSB Server Security license or vice versa. To confirm this, check the filename of the installer itself. </li><li>Only PSB Server Protection and Computer Protection uses the same installer</li></ol><p>Article no: 000009666</p> </article> </main>