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Trying to reset user account password for PSB Portal but no email is sent - F-Secure Community
<main> <article class="userContent"> <h3 data-version="8" data-article="000001720" data-id="issue">Issue:</h3> <p>Trying to reset password for PSB Portal but I don't get any email.</p> <h3 data-id="resolution">Resolution:</h3> <p>If you don't get an email message when using the reset password function in PSB Portal try the following:<br></p><ul><li>Check that you are using the correct user name or email address.</li><li>Check you have chosen the correct region. Password resets are not sent if you have chosen the incorrect region. (PSB3 requires use of direct https link)</li><li>Clear browser cache and cookies. </li><li>If all login and password reset attempts fail, contact F-Secure Customer Service and they can investigate the issue.</li><li>Check your spam and junk email folders. If you have automatic sorting to different folders, check if the password reset email is found in one of them.</li></ul><p>Article no: 000001720</p> </article> </main>