How do I create a diagnostic file for F-Secure SENSE Router?

This discussion has a more recent version.
Khairul_A Posts: 272 F-Secure Employee

A diagnostic file is used to identify issues and gather data for support-assisted troubleshooting.

Note: You need to be connected to your SENSE network.

  1. Open any internet browser.
  2. Enter one of the following URLs:

    Note: SENSE Router default IP address

    The diagnostic file is automatically downloaded to your computer.
  3. On the F-Secure SENSE Router log file page that opens, enter the 4-digit PIN code that appears on your SENSE Router display.
  4. Select Download.
  5. Retrieve the diagnostic file from your Downloads folder.