How do I create a diagnostic file for F-Secure SENSE Router?

A diagnostic file is used to identify issues and gather data for support-assisted troubleshooting.

Note: You need to be connected to your SENSE network.

  1. Open any internet browser.
  2. Enter one of the following URLs:
    http://sense.router/diag.log
    http://sense.local/diag.log
    http://<your_sense_ip_address>/diag.log

    Note: SENSE Router default IP address 192.168.71.1

    The diagnostic file is automatically downloaded to your computer.
  3. On the F-Secure SENSE Router log file page that opens, enter the 4-digit PIN code that appears on your SENSE Router display.
  4. Select Download.
  5. Retrieve the diagnostic file from your Downloads folder.
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