F-Secure FREEDOME automatically disconnects after turning it on

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Khairul_AKhairul_A Posts: 272 F-Secure Employee

Symptoms

F-Secure FREEDOME automatically disconnects after you try to switch it on.

Diagnosis

Some Android phones have the Always-on VPN option for another VPN app. This prevents FREEDOME from being able to establish a connection.

Solution

To solve this issue, disable the Always-on VPN option for the other VPN app in the VPN profile settings:

  1. Go to your device Settings.
  2. Select Connections > More connection settings > VPN. A list of VPN profiles is shown.
  3. Select the Settings icon next to the VPN profile that is not FREEDOME.
  4. Turn off the Always-on VPN option.
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