Network connection issue with Windows 10 when F-Secure FREEDOME is turned on

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Khairul_A Posts: 272 F-Secure Employee


You are experiencing issues connecting to the internet when FREEDOME is turned on.


After upgrading from a previous version of Windows to Windows 10, it is possible that the current network adapter or driver was designed for the previous version of Windows. Remove any network adapters you have installed as well as the settings for them and reinstall with default settings. This should also help to fix other similar problems where you can't connect to the internet.


To reinstall your network devices:

  1. Click Start.
  2. Type in cmd. Right-click on Command Prompt, and select Run as administrator.
  3. In Command Prompt, type in netcfg -d, and press Enter. Once done, press any key to reboot.

You may also see the last chapter in the following Microsoft Knowledge Base article: Fix network connection issues in Windows 10