Why can't I connect to a public WiFi network when F-Secure FREEDOME is on?

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Katriina_MKatriina_M Posts: 445 F-Secure Employee


I try to connect to a public WiFi network. To ensure that I can safely use the network, I have F-Secure FREEDOME turned on. However, I can't connect to the WiFi network.


There are two likely explanations why you are not able to connect to a public WiFi when FREEDOME is turned on:

  • VPN protocol is not allowed
  • WiFi requires a login


  • VPN protocol is not allowed:

    The administrator of the WiFi network has configured the wireless network so that it does not allow VPN protocols through. Some public WiFi providers only allow HTTP and HTTPS protocols and block everything else. If this is the case, there is nothing that can be done to get immediate access to the network. However, users of that particular public WiFi network could request the WiFi provider to allow VPN protocols.

  • WiFi requires a login:

    The public WiFi network requires that you log in before you are allowed to use the network. FREEDOME usually detects that it is in a captive portal, but in some cases this is not however possible. If the network requires a login first, the connection will fail because F-Secure FREEDOME tries to make an encrypted VPN connection directly to the F-Secure servers as soon as the device connects to the public network. In this case, do the following:

  1. Turn off FREEDOME.
  2. Log into the public WiFi network.
  3. Turn FREEDOME on again.

Warning: During the time you have FREEDOME turned off, your communication is not protected.

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