My FREEDOME VPN connection has started to drop often

Symptoms

I have noticed that, at times, my FREEDOME VPN connection is cut off.

Diagnosis

If your FREEDOME VPN connection is often cut off, you may have an optimizer app that is running on your phone or tablet.

Some custom-made vendor versions of Android devices come with optimizer apps which may quietly stop FREEDOME VPN in the device. The optimizer tries to save device battery or other resources, and it considers FREEDOME as something which is not needed to run in the background.

Solution

Usually, you can configure an optimizer app to ignore certain apps. If your optimizer app allows this, you should add F-Secure FREEDOME to the list of allowed apps.

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