FREEDOME VPN connection drops frequently on Samsung devices

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Jali Posts: 1,769 F-Secure Employee


You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on some Samsung devices.


Samsung's Smart Manager silently stops FREEDOME from running in the background in order to save battery or system resources on the device.


To prevent Smart Manager from stopping FREEDOME, you need to turn it off for FREEDOME:

  1. Launch the Smart Manager app.
  2. Tap on Battery.
  3. Under the App optimization section, Tap on Detail.
  4. Find FREEDOME on the list and tap on it.

    Note: The list is not necessarily in alphabetical order.

  5. In the App optimization dialog, select Turn off.

Note: The exact wording used in the Smart Manager app depends on its version.