How do I collect quarantined files?

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In the event where you need to submit quarantined files to our analysts for further investigation, follow the steps below.

  1. Log on to your computer with administrator rights.
  2. Download the F-Secure Quarantine Dumper tool: https://download.f-secure.com/support/tools/fsdumpqrt/fsdumpqrt.exe
  3. Run the executable fsdumpqrt.exe. Enter your administrator credentials when the User Account Control appears.
  4. In the command prompt box, press Enter to read the license terms.
  5. Press E to allow the tool to start collecting quarantined files. The collected files are saved in a password-protected archive on your desktop with the name malware_samples.zip.
  6. Press any key to exit the tool.
  7. Submit the zip file in your next reply to our analysts.
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