Heartbeat data and product activation

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JaliJali Posts: 1,769 F-Secure Employee

This article explains in detail what kind of information is sent upstream when new databases are polled or the product is activated.

Whenever F-Secure Messaging Security Gateway (FSMSG) polls for database updates, it will upload heartbeat data to the Proofpoint update server (update2.proofpoint.com). This data is sent over through the same secure HTTPS channel that is used for downloading the virus and spam definition databases.

The data is used to monitor that the product is running normally. If any problems with the product should occur, this data can be used to troubleshoot the problem. In some cases, it also enables F-Secure to alert the customer about potential problems, such as of a low disk space.

The heartbeat signal includes the following data:

  • The current timestamp
  • Your customer ID
  • The current version of the operating system
  • The current version of the FSMSG software
  • When the FSMSG software was last updated
  • The current version of the Spam Detection Module
  • When the Spam Detection Module was last updated
  • The current version of the Virus Protection Module
  • When the Virus Protection Module was last updated
  • The time stamp of the last heartbeat
  • The amount of disk space remaining on the FSMSG server
  • The amount of disk space occupied by the Quarantine repository
  • The Watchdog timer re-start activity
  • The number of core files, if any
  • The number of messages in the quarantine
  • The number of messages processed since the server start-up
  • The number of messages processed in the last 24 hours
  • The number of viruses found in the last 24 hours
  • The percentage of messages that contain spam
  • The number of errors in the log
  • The system load and performance data
  • The memory usage
  • The system uptime

In addition to this, upon the product activation it will send the password information over the HTTPS connection to the Proofpoint update server. The password information is first encrypted and archived in a separate file, which then will be uploaded to the update server. This way F-Secure support can assist in possible troubleshooting situations which may require root level access to the system.

If you have any questions about the data that is sent, contact F-Secure Technical Support.

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