F-Secure corporate product installation failed with Error 1722

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Customer_CareCustomer_Care Posts: 548 F-Secure Employee

Issue:

Computer Protection / Server Protection / Client Security / Server Security installation failed, getting below:

Example error:

 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Ultralight_Install, location: C:\Program Files (x86)\F-Secure\PSB\\UltralightInstaller\ul_536.exe, command: --aua-mode=true --install-directory="C:\Program Files (x86)\F-Secure\PSB\Ultralight\\" --product-directory="C:\Program Files (x86)\F-Secure\PSB\\" --doorman-url=dummy --doorman-id=dummy --doorman-hash=dummy

Resolution:

The 1722 error can appear if the F-Secure Ultralight component failed to install. Most likely there are some traces of an old F-Secure product installation on the computer, which then cause issues with a new installation.

Example error from install-ultralight.log:
2019-10-14 15:15:37.815 [1a60.0b18] *E: wWinMain: Ultralight is already installed

To solve the issue, run the F-Secure uninstallation tools to remove the traces.

Note: Be aware that the Uninstallation Tool might affect other F-Secure products installed on your computer.

  1. Log on to the computer with administrator rights
  2. Run the both of these uninstallation tools: UninstallationTool.exe and FSUninstallationTool.exe
  3. With FsUninstallationTool.exe, you can select which product or components you want to remove
  4. Click Restart when prompted to remove remaining files
The uninstallation is complete when the computer has restarted. After restart, you can retry the installation of the F-Secure product. 

Article no: 000016978

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