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F-Secure corporate product installation failed with Error 1722
Computer Protection / Server Protection / Client Security / Server Security installation failed, getting below:
-- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Ultralight_Install, location: C:\Program Files (x86)\F-Secure\PSB\\UltralightInstaller\ul_536.exe, command: --aua-mode=true --install-directory="C:\Program Files (x86)\F-Secure\PSB\Ultralight\\" --product-directory="C:\Program Files (x86)\F-Secure\PSB\\" --doorman-url=dummy --doorman-id=dummy --doorman-hash=dummy
The 1722 error can appear if the F-Secure Ultralight component failed to install. Most likely there are some traces of an old F-Secure product installation on the computer, which then cause issues with a new installation.
Example error from install-ultralight.log:
2019-10-14 15:15:37.815 [1a60.0b18] *E: wWinMain: Ultralight is already installed
To solve the issue, run the F-Secure uninstallation tools to remove the traces.
Note: Be aware that the Uninstallation Tool might affect other F-Secure products installed on your computer.
- Log on to the computer with administrator rights
- Run the both of these uninstallation tools: UninstallationTool.exe and FSUninstallationTool.exe
- With FsUninstallationTool.exe, you can select which product or components you want to remove
- Click Restart when prompted to remove remaining files
Article no: 000016978