Unable to log in to the Policy Manager Console after upgrading to Policy Manager Server for Linux 14

Issue:

After upgrading the Policy Manager Server for Linux to version 14.40 as an administrator, I am unable to log in to Policy Manager Console. I am getting an error regarding wrong credentials, but I can access web reporting without any problem. I tried resetting Policy Manager Console admin password but the issue persists.

Resolution:

This issue can occur when the Policy Manager Server upgrade has failed but the Policy Manager Console upgrade was successful. Both the Policy Manager Server and Policy Manager Console have to be on the same version. You can proceed to run the Policy Manager Server upgrade again on top of the current installation:

  1. Run the following command to upgrade Policy Manager Server:
  • Debian, Ubuntu: # dpkg -i fspms_14.40._amd64.deb
  1. Before starting the Policy Manager Console, run the database maintenance tool first:
  • /opt/f-secure/fspms/bin/fspms-db-maintenance-tool

Article no: 000020439

Sign In or Register to comment.