F-Secure Cloud Protection for Salesforce 1.6.8 installation hangs in the Salesforce sandbox environm

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Issue:

I am trying to upgrade F-Secure Cloud Protection for Salesforce to version 1.6.8 in my sandbox but the installation hangs. How can I fix this?

Resolution:

This issue is expected if you are facing authentication in Salesforce AppExchange or if you are upgrading F-Secure Cloud Protection for Salesforce version 1.0 beta in your sandbox environment. As a workaround, you can install F-Secure Cloud Protection for Salesforce in the sandbox using the direct link.

Note:

  • The direct link is only applicable for sandbox and not a production environment. 
  • If you are upgrading F-Secure Cloud Protection for Salesforce from version 1.0 beta, you are required to uninstall the old installation package manually.

Article no: 000020124

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