Partner Portal is displaying message "error! Record savings failed" when renewing a customer's subsc

Issue:

I am trying to renew my customers license in Partner Portal 2 and the portal is displaying "error! Record savings failed". How can I proceed?

Resolution:

This is an expected issue when the address entered for the end customer exceeds 80 characters during F-Secure license ordering or renewal in Partner Portal. Once you modify the address to 80 or lesser characters, the order will be placed successfully.

Article no: 000020091

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