Unable to import multiple mobile devices from CSV-file to PSB portal

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Issue:

I get the following error: "last name is not valid / The phone number is  not valid", when trying to import multiple mobile devices to PSB portal for Freedome for Business or PSB Mobile Security installation. 

Resolution:

Make sure you are importing the details in the following CSV format:

<last name>; <first name>; <phone number>; <email>;

Note: Phone number needs to include the +area code. Example <+358501234567>

Example CSV content:

Doe; John; +358501234567; [email protected];
Doe; Jane; +358401234567; [email protected];

 

Article no: 000020150

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